2 Free VOIP Training Webcasts for Partners from TechEd's Top Speaker!

Introduction to Response Point Analysis with Wireshark (Part 1 of 2)October 6th, 2009, 9:00 – 10:00am PDTMRP01PAL Registration URL: https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=552695 This online seminar provides the foundation for troubleshooting Response Point communications with Wireshark, the open source analyzer, or other analyzer products. Beginning with the troubleshooting methodology and the tips/tricks to locating the cause of network…


Books We Are Reading … :)

   Well sort of…  Actually we are working on some small projects here in Redmond with Ray Horak. Ray’s a very savvy technologist with a focus on the telecom space. He is the author of some popular and well respected telecom books – a dictionary and a handbook on telecom and data communications. If you…


March 18th Microsoft Canada Response Point Webinar

  Hear from SBS MVP Jeff Loucks, Trent Johnsen of SMB Phone and the Response Point team on the opportunities in selling Response Point to your customers. We will also have some SPECIAL OFFERS from our Response Point Partners for those who attend the webinar. To register go HERE.


New !!! SP2 Learning Resources and Quick Guides

Please feel free to take a look at the new new technical Learning Resources, White papers,  and Quick Guides that are now available for Response Point v1.0 SP2. You can find them HERE. Videos, transcripts, and white papers are available to help your Response Point engagements and ongoing support.  


The 10 Step Response Point Partner Playbook

1. Select Your Hardware OEM: Aastra, D-Link, or Syspine 2. Choose Your Service Provider: Bandwidth.com, Cbeyond, NGT, Junction Networks, Packet 8, SMB Phone, TotalTel 3. Know the Response Point Peripherals: Quintum for Gateways, ClearOne for speakerphones 4. Get Smart: Read books – from Harry Brelsford and Joe Schurman Take online training from the RP web…


Syspine Announces Canadian Master Distributor - Williams Telecommunications

        The Response Point ecosystem coninues to grow. Today, our OEM partner Syspine announced their Master Distributor for Canada. Their press release is below: (RENO, Nev., Aug. 27, 2008)   —   Quanta Computer announced today that Williams Telecommunications Corp. will now be serving as a master distributor of the Syspine® Digital Operator Phone System throughout…


Voice Mail Converted to Text. Extending the Response Point Ecosystem

We often hear about our Microsoft VARs doing some interesting things during their Client’s Response Point engagements. This week a common thread popped up for ‘Voice Mail to E-Mail’ conversion services. Simply put this is a service offered by several companies that converts your voice mails to textual e-mail messages. This is good for firms that need to maintain records of calls for…


CI Gear New Syspine Distributor in Canada. Discounted Demo Kits Available for Canadian Partners

  The following came to use from Quanta Computer:   We are pleased to announce that CI Gear is the Canadian Distributor for Quanta Syspine Microsoft Response Point Phone Systems.   They are inviting interested Response Point Business Partners across Canada to experience the benefits of the Syspine Digital Operator System.    CI Gear has informed us…

CRN's Scorecard on Response Point 1.0

Since we shipped RP 1.0, we have received a lot of wonderful feedbacks from so many of our customers, partners, and analysts. It is gratifying to see RP 1.0 is loved by so many people! I know there are still lots of things we can do better and improve. I want to thank so many people…

Response Point SP1 Training is Now FREE w/Promo Code

The Response Point SP1 12 city USA training tour kicks off this week here in the Seattle area. This training can be attended free-of-charge if you register with the promo code: RSPFW01. Taking this SP1 training will prepare Response Point Specialists for the upcoming Response Point assessment cirriculum that is currently under development and planned…