My New Role

For the past three years I have had the opportunity to lead three startup efforts at Microsoft. Response Point is the earliest one that we brought to market. One of my other startups is Mobile Search & Advertising, which is also a critically important area for Microsoft. I’d like to announce that I will be taking a new job in…


John Frederiksen joins the RP team

Response Point is Microsoft’s answer to bring our next generation voice communications solution to small business customers. We have successfully brought this product to market at the beginning of 2008. In the past 12 months, we learned a lot from working with our customers, OEM partners, and resellers. To scale RP as a real business, I’m pleased to…


Response Point now in Australia and New Zealand

It is great to see our partner D-Link expands Response Point product line into Australia and New Zealand. As shown in the pictures, there are lots enthusiastic people in D-Link’s RP VoiceCenter seminar. I’d love to learn if our magic blue button works well with New Zealand/Australian English.   http://www.thechannel.co.nz/index.php?option=com_content&task=view&id=448&Itemid=34    


Bill Gates announces Response Point SP1 IP PBX Phone System

Lots of good things from Cloud Services to PinPoint at this year’s WPC. Of course, one of my favorite things is our Response Point SP1 launch. At WPC, I had a chance to meet with so many wonderful RP partners. I got tons of feedback and suggestions. Steve Ballmer passed me the note from one of…


Response Point SP1 RTM’ed

When we started RP, our vision was simple: to provide a telephony solution so easy to use that every small business customer can set it up like connecting a printer to the PC. Today, we are moving one step closer to realize our vision by releasing to manufacturing Response Point Service Pack 1. Our OEM…


Costco is selling Syspine

I’m very pleased to see that our partner Quanta worked out a deal with Costco to sell Syspine Response Point phone system online. This is a major step simplifying the purchase experience for our small business customers.   Will Costco create a conflict for our small business channel specialists? My answer is no. Direct and…


UW EE Colloquium: How did we run a startup inside Microsoft?

I will be giving a talk at UW on May 6th, 2008 on our RP and core technology development story. How did we run a startup inside Microsoft?  Delivering value to small businesses with the right product offering challenges many product teams at Microsoft. The Response Point team is no different.  How did we enter into the competitive…


CRN’s Scorecard on Response Point 1.0

Since we shipped RP 1.0, we have received a lot of wonderful feedbacks from so many of our customers, partners, and analysts. It is gratifying to see RP 1.0 is loved by so many people! I know there are still lots of things we can do better and improve. I want to thank so many people…