Response Point Product Announcement

Since 2008, we’ve worked to bring you news and updates about Response Point and we’ve appreciated your engagement as we’ve worked to support and deploy this product for small businesses in North America.  If you’ve been following, you probably know by now that last year we made the decision to transition Response Point to engineering maintenance…

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2 Free VOIP Training Webcasts for Partners from TechEd’s Top Speaker!

Introduction to Response Point Analysis with Wireshark (Part 1 of 2)October 6th, 2009, 9:00 – 10:00am PDTMRP01PAL Registration URL: https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=552695 This online seminar provides the foundation for troubleshooting Response Point communications with Wireshark, the open source analyzer, or other analyzer products. Beginning with the troubleshooting methodology and the tips/tricks to locating the cause of network…

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Response Point Town Hall Meeting

Response Point Town Hall Meeting – Update on Recent ChangesMicrosoft has made some changes to the Response Point business. I am not expecting impact on current customers as we will maintain the current version of the product. We want to take a good look at the next version of Response Point and ensure it addresses…

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Next chapter for Response Point

This week we made some changes to the Response Point business. I am not expecting impact on current customers as we will maintain the current version of the product. We want to take a good look at the next version of Response Point and ensure it addresses the needs of Small Businesses. We are thankful…

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VPNs and Remote Workers

Erik Lagerway at the SMBPhone blog has a nice overview of how he installed a VPN to support a remote worker.  It includes specifics like exactly which router he used, which Response Point hardware, and how he configured everything. He concludes: The Response Point phone and Assistant worked as expected and the VPN provided other…

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More RP videos for your web site

Looking for more ways to add Response Point videos and training to your web site? We’ve just released a bunch of short videos that you can easily put on your own site, to show your customers how easy Response Point is to use. Click through to the following links and you’ll see the videos, along…

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New Aastra firmware available immediately

From our friends at Response Point OEM Aastra: Aastra Telecom is pleased to announce the availability of software maintenance release 2.4.1_RP.1014.  Available for download from the AastraLink RP website, this release offers a fix to the Call Park issues customers experienced when attempting to park a call on phones with multiple Lines/Users. Please visit www.aastralinkrp.com…

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Call Manager and Analytics from RiteTech LLC

Our friends at RiteTech LLC have been busy with some of the new features in SP2.  They just announced a limited public Beta test of their RPCalls Call Manager and RPTrends Call Analytics Web-based applications. Definitely worth checking out. RPCalls is an easy to use, customizable “lightweight CRM” and contact-tracking application that integrates with Service…

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Updated RP site for Microsoft Partners

The Response Point world is centered around our business partners and Microsoft Specialists who help customers choose and deploy their phone systems.  Our partners often ask us for marketing, sales, and technical information to make it easier for them to present Response Point, and there are many ways to get that information, but if you’re…

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Use the Small Business Summit Video on your site

Response Point has many great videos you can use on your own web site to show customers how Response Point can help them. One of our favorites is this one that was produced last year for the Microsoft Small Business Summit, and summarizes in a few minutes the basic talking points about RP: Small Business…

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