2 Free VOIP Training Webcasts for Partners from TechEd’s Top Speaker!

Introduction to Response Point Analysis with Wireshark (Part 1 of 2)October 6th, 2009, 9:00 – 10:00am PDTMRP01PAL Registration URL: https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=552695 This online seminar provides the foundation for troubleshooting Response Point communications with Wireshark, the open source analyzer, or other analyzer products. Beginning with the troubleshooting methodology and the tips/tricks to locating the cause of network…

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My New Role

For the past three years I have had the opportunity to lead three startup efforts at Microsoft. Response Point is the earliest one that we brought to market. One of my other startups is Mobile Search & Advertising, which is also a critically important area for Microsoft. I’d like to announce that I will be taking a new job in…


Response Point Town Hall Meeting

Response Point Town Hall Meeting – Update on Recent ChangesMicrosoft has made some changes to the Response Point business. I am not expecting impact on current customers as we will maintain the current version of the product. We want to take a good look at the next version of Response Point and ensure it addresses…

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Next chapter for Response Point

This week we made some changes to the Response Point business. I am not expecting impact on current customers as we will maintain the current version of the product. We want to take a good look at the next version of Response Point and ensure it addresses the needs of Small Businesses. We are thankful…

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VPNs and Remote Workers

Erik Lagerway at the SMBPhone blog has a nice overview of how he installed a VPN to support a remote worker.  It includes specifics like exactly which router he used, which Response Point hardware, and how he configured everything. He concludes: The Response Point phone and Assistant worked as expected and the VPN provided other…

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More RP videos for your web site

Looking for more ways to add Response Point videos and training to your web site? We’ve just released a bunch of short videos that you can easily put on your own site, to show your customers how easy Response Point is to use. Click through to the following links and you’ll see the videos, along…

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New Aastra firmware available immediately

From our friends at Response Point OEM Aastra: Aastra Telecom is pleased to announce the availability of software maintenance release 2.4.1_RP.1014.  Available for download from the AastraLink RP website, this release offers a fix to the Call Park issues customers experienced when attempting to park a call on phones with multiple Lines/Users. Please visit www.aastralinkrp.com…

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Call Manager and Analytics from RiteTech LLC

Our friends at RiteTech LLC have been busy with some of the new features in SP2.  They just announced a limited public Beta test of their RPCalls Call Manager and RPTrends Call Analytics Web-based applications. Definitely worth checking out. RPCalls is an easy to use, customizable “lightweight CRM” and contact-tracking application that integrates with Service…

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NEW! Syspine 6 Phone Promo Packages Boost Partner Margins!

News from our OEM partner Syspine today: Introducing Syspine P406 and P806 promotional packages.  These custom packages have six (6) 310M IP phones and include a award winning Syspine 4 or 8 line All-In-One A50 server.  While supplies last, the packages will also ship with the integrated Security Gateway at no extra charge.  The Syspine…

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April 30th Webinar. A VAR’s View: Successful Tips for Selling Response Point

            Want to hear the best practices from 3  top Response Point VARs? What are their secrets for generating revenue ?  Finding new customers ? Closing the deal? How to leverage demos ?  Then please join us for this April 30th webinar. Registration information on the Microsoft Partner Learning Center…

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