Password reset

I was setting up my Response Point system for a demo this morning and, ouch! discovered that the previous person had changed the default Administrator password.  What can I do?  And how, in general, does a small business owner deal with a forgotten password?  Small Businesses don’t have time for a fancy IT staff, and…

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Response Point videos

Tell your friends!  The Response Point ad videos are on YouTube.  You can pass this around to anyone you like, or show them on your own web site by giving out this URL: https://www.youtube.com/watch?v=nepQJsSR0dk

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Don’t Forget Financing

We worked hard to ensure that Response Point is easy to use, but did you know we also made it easy to buy?  First, Response Point’s business model makes the purchase experience easy, dispensing with per-extension licenses altogether. A company that needs to grow and add more lines can simply purchase additional desktop phones. Response…

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Power over Ethernet

We mentioned a few months back that Syspine phones will support Power Over Ethernet (POE), which is very nice if you’d like to eliminate wires going into your desk phone.  POE-enabled phones just have a single line going into them (the RJ45 ethernet plug).  No power required. I’ve heard from several Response Point customers who…

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Concept Recognition in Response Point

One of the coolest features of the Response Point automated receptionist is the ability to set pre-recorded announcements that will play when an outside caller asks common questions like “What is your office location?”, or “What are your hours?”.  Unlike other IVR (Interactive Voice Response) systems you may have tried, with Response Point you don’t…

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Craig Mundie’s Intercom Extension to Syspine Phones

While RP is designed for small business customers, we can’t prevent people from deploying RP in the household One of our RP 1.0 customers is Microsoft’s Chief Research and Strategy Officer Craig Mundie. Craig personally set up the Syspine RP system himself for his home. This was  not a surprise as RP was designed with…


Santa Claus in brown shorts

I got a kick out of Chris Rue’s post  today on the delivery of his long-awaited Response Point system. If you can’t find a Wii, just give an RP…

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Windows IT Pro reviews Response Point

Paul Thurrott posted a thorough review of Response Point, having used the product over the past several weeks. It is a very worthwhile read, if you have not seen it already, and seems to be accumulating comments from others who have been using Response Point as well. If you are one of our early adopters or demo…

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Response Point is a paging system

Here’s a neat trick.  See those audio out jacks on the back of your Response Point base unit? Connect them to a speaker system (like, say, the speaker system your home or small office uses for music).  Dial 872 on any Response Point phone.   Your voice will be carried to your speakers — it’s a company-wide paging system!…

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Webinar this Thursday (Nov 15)

Harry Brelsford, a leading expert in small business technology, is holding a webinar this Thursday from 8:00-8:30 PST to discuss his experience transitioning SMB Nation from its old “sophisticated” phone system to Response Point, and to provide a sneak peek into his new book, Microsoft Response Point Primer. So if you want to hear the good &…

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