Our friends at RiteTech LLC have been busy with some of the new features in SP2. They just announced a limited public Beta test of their RPCalls Call Manager and RPTrends Call Analytics Web-based applications. Definitely worth checking out.
RPCalls is an easy to use, customizable “lightweight CRM” and contact-tracking application that integrates with Service Pack 2’s URL-launching feature.
RPTrends provides analysis and enhanced reporting for Microsoft Response Point call logs.