Answers on

Response Point is designed to be easy to use and manage, but that doesn’t mean you won’t have any questions.  We try to cover as many of the basics as we can on our web site (and our blogs), but often it’s easier to ask those questions from people in the community, other users like…

Books We Are Reading … :)

   Well sort of…  Actually we are working on some small projects here in Redmond with Ray Horak. Ray’s a very savvy technologist with a focus on the telecom space. He is the author of some popular and well respected telecom books – a dictionary and a handbook on telecom and data communications. If you…

FYI : Small Business VoIP Requirements List

Our good friend at www.voipsupply.comm ,  Garret Smith posted this list on what a SMB should consider when looking at a system. Garret writes crisply and cleanly – it is a good read. Here is the LINK. These steps are useful to consider when working with your clients and their Response Point needs.

New : AastraLinkRP "SIP Trunking Bundle"

News from Aastra today: “…Aastra, a company specializing in enterprise   communications, has announced the availability of AastraLink RP, which is based on Microsoft (News – Alert) Response Point software along with a new bundle which is suitable for small businesses looking to use SIP Trunking….” Read about the bundle HERE.


FYI : 2009 Microsoft SMB Insight Report…

Here is an interesting research article on SMB’s pulled off of the publicly available Microsoft PressPass site. Some findings below. Link is HERE. 1. Strategic IT Investments Bolster the Bottom Line. Smaller businesses will continue to view IT as a strategic asset, a cost cutter and a means of increasing employee productivity. Lower spending does…

“Selling Response Point” Webinar Link

A bit over a week ago Microsoft Canada hosted the Response Point team, SMB Phone, and SBS MVP Jeff Loucks for a “Selling Response Point” webcast. They recorded the webcast and the link for the handouts and to listen to the recording are up and can be found HERE.

Stuart Crawford is contagious

Well, contagious in a good way.  Nice words from RP user and MVP in Canada Stuart Crawford: I have to admit that I was skeptical of Microsoft Response Point in the beginning, however I am sold now.  It is a really good small business phone system.  This is something that I use every day in…

March 18th Microsoft Canada Response Point Webinar

  Hear from SBS MVP Jeff Loucks, Trent Johnsen of SMB Phone and the Response Point team on the opportunities in selling Response Point to your customers. We will also have some SPECIAL OFFERS from our Response Point Partners for those who attend the webinar. To register go HERE.

New !!! SP2 Learning Resources and Quick Guides

Please feel free to take a look at the new new technical Learning Resources, White papers,  and Quick Guides that are now available for Response Point v1.0 SP2. You can find them HERE. Videos, transcripts, and white papers are available to help your Response Point engagements and ongoing support.