Barge-in on SP2

When we made SP2 available earlier this month, we were especially proud of our quick turnaround, offering a free upgrade with many valuable features only seven months after our previous update.  Because we’re a small team and we use the product ourselves, we listen carefully to everything we hear from our customers, and we think…

1

ITExpo Training Presentation

Many people are asking us about how they can take the latest training sessions on Response Point.  The best technical training we’ve done recently was the presentation at ITExpo by Marta Barillas and Luis Esparragoza.  We’re hoping to offer a full video or podcast version of this training soon, but meanwhile you can download a…


Internet Connectivity Evaluation Tool

Does your router work with Response Point?  Almost always the answer is yes – RP isn’t a terribly complicated addition to your network – but sometimes you’ll find older or poorly-made routers that can cause problems.  Fortunately Microsoft offers a simple online tool to help evaluate the functionality of routers.  Although it’s designed for home…

1

The 10 Step Response Point Partner Playbook

1. Select Your Hardware OEM: Aastra, D-Link, or Syspine 2. Choose Your Service Provider: Bandwidth.com, Cbeyond, NGT, Junction Networks, Packet 8, SMB Phone, TotalTel 3. Know the Response Point Peripherals: Quintum for Gateways, ClearOne for speakerphones 4. Get Smart: Read books – from Harry Brelsford and Joe Schurman Take online training from the RP web…

1

Video of John Frederiksen Keynote

The video is now posted.  Click here to view John’s keynote speech at last week’s ITExpo


FYI : Response Point SP2 Technical Resources

New and/or refreshed documentation on SP2: Quick Reference Guides · Voicemail – Quick Reference Guide · Status Indicators – Quick Reference Guide · Voice Dialing – Quick Reference Guide · Keypad Dialing – Quick Reference Guide Quick Start Guides · Configure VPN Access – Quick Start Guide · Configure Park Music – Quick Start Guide…

1

John Frederiksen interview at TMCNet

Our new General Manager gave a short video interview at ITExpo this week: http://www.tmcnet.com/tmc/videos/default.aspx?vid=820 He talks about the need for innovation, our new SP2 release, and how we keep learning from customers.


IT Expo East Response Point Keynote

John Frederiksen, Response Point General Manager, delivered the keynote address this morning @ IT Expo East. He spoke on Microsoft’s commitment to innovation; continued commitment to the telephony industry; and doing business with the SMB space during tough economic times. Two Microsoft videos: a future look at the banking industry 5 – 10 years out,…


Response Point Solution Seminar @ IT Expo East

The team hosted day one of our Response Point Solution Seminar today here in Miami Beach. Topics included an overview of RP, based on the new SP2 bits; a couple of VAR oriented pitches; a technical deep dive from Aastra and then an OEM/Peripheral partner roundtable. Many thanks to: Marta, Luis, Dave, Steve, Erik, Trent,…


Response Point’s South Beach Blogger’s Ball !!!

At the end of day #1 here at IT Expo East, the Response Point team held a dinner tonight at a South Beach restaurant for a group of telephony industry bloggers. It was a great opportunity for each group – the RP team and the bloggers -  to learn more about each other. Bloggers for…

2