Paul Thurrot in a recent column of his on the Windows IT Pro site gave Microsoft Response Point some kudos. Here is a snippet from the article:
"...And then there's ResponsePoint, Microsoft's small business phone solution. Created out of a skunkworks research group buried deep inside the software giant, ResponsePoint is a hidden gem, the most underappreciated product that Microsoft sold this year. What makes ResponsePoint special is that it was created despite Microsoft's platforms mentality. You see, ResponsePoint addresses a simple problem simply. It is, perhaps, one of the most elegant products Microsoft has ever created. And it has absolutely nothing to do with the company's enterprise communications products. There's a lesson to be learned here...".
You can read the article here.