What Were 2008’s Hottest SMB Debuts?


Steve Hilton of the Yankee Group recently posted on his Phone+ Blog his list of cool items that hit the market in 2008.

We're glad to see that Response Point made the list! Here is what Steve had to say about Response Point:

Microsoft Response Point for Very Small Businesses

Microsoft told me even I could install this new IP PBX. Microsoft told me the voice recognition software really works. Microsoft told me I would love the blue “magic” button on the phones. As a good analyst I was skeptical. So Microsoft shipped me Quanta’s Syspine version of the Response Point solution, and now I’m a believer. It took me a couple hours to set up, but I assure you there’s no way I could set up a standard IP PBX from any other vendor. The voice recognition and the “magic” button exceeded my expectations.

I gave the Response Point to our IT guy at Yankee Group and he was equally impressed. It took him one hour to set up and another 90 minutes to integrate the IP PBX with Lotus Notes, so he could listen to his voice mail from Lotus Notes as .wav files.

Are there limitations to Response Point? Yes, but it’s early in its product lifecycle. I expect big things from Microsoft offering very small businesses a platform for providing unified communications requiring almost no upfront implementation expenses.

You can view the entire article here.

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