Supersedence problem with MS Office 2007 Updates KB974561 - KB2251419 and KB981715 - KB982312

Scenario:

You have a WSUS Server in your environment and you are installing new Windows XP SP3 machines with Microsoft Office 2007.

You notice that after the first update installation cycle finishes, following window pops up:

No installation logs (KBxxxxxx.log) have been created under C:\Windows for these 2 Updates.

The 2 Office Updates are then never reoffered again or reported as missing.

After analyzing the Issue we were able to find out why these 2 Office Updates (KB974561 and KB981715) would get offered, downloaded but then failed when installing.

In the same Detectioncycle are also 2 newer Office Updates that replace the same files as the above mentioned updates, but with newer versions: KB982312 and KB2251419

So in a nutshell, what happends is:

Both the old and the new updates are offered since in the beginning the fresh WinXP Machine has old versions of all these files, both the 2 old and the 2 new updates are downloaded, then the newer 2 updates are installed first, and then (obviously) the installation of the other 2 older update fails since the system already has newer versions than the ones these 2 updates intend to install.

We see that the new updates are being installed before the old ones are installed:

2010-09-23 10:05:07:166 876 c4c Agent *************

2010-09-23 10:05:07:166 876 c4c Agent ** START ** Agent: Installing updates [CallerId = AutomaticUpdates]

2010-09-23 10:05:07:182 876 c4c Agent *********

2010-09-23 10:05:07:182 876 c4c Agent * Updates to install = 67

2010-09-23 10:05:07:636 876 c4c Agent * Title = Security Update for Microsoft Office Word 2007 (KB2251419)

2010-09-23 10:05:07:636 876 c4c Agent * UpdateId = {D9F49D05-AC6D-4A2A-8150-D2B4B730DEED}.100

2010-09-23 10:05:07:636 876 c4c Agent * Bundles 1 updates:

2010-09-23 10:05:07:636 876 c4c Agent * {799B38A3-2BEE-4040-A391-FB3A54B87040}.100

2010-09-23 10:05:07:714 876 c4c Agent * Title = Security Update for the 2007 Microsoft Office System (KB982312)

2010-09-23 10:05:07:714 876 c4c Agent * UpdateId = {330D3AC6-6D35-4F03-9483-AFBA749884FB}.100

2010-09-23 10:05:07:714 876 c4c Agent * Bundles 1 updates:

2010-09-23 10:05:07:714 876 c4c Agent * {F4EDE0D0-1DC7-488F-9290-1542FB99B30F}.100

2010-09-23 10:05:07:714 876 c4c Agent * Title = Update for Microsoft Office PowerPoint 2007 Help (KB963669)

2010-09-23 10:05:07:714 876 c4c Agent * UpdateId = {DDA60FCC-6280-458F-BE92-D400947094CC}.103

2010-09-23 10:05:07:714 876 c4c Agent * Bundles 4 updates:

2010-09-23 10:05:07:714 876 c4c Agent * {5686E931-30D0-4E6A-A750-3CB333C0DD07}.103

2010-09-23 10:05:07:714 876 c4c Agent * {943E39FA-3F8E-4571-A674-14008394F353}.103

2010-09-23 10:05:07:714 876 c4c Agent * {EAC21B7D-26F7-4784-8E9F-020FA5A519B3}.103

2010-09-23 10:05:07:714 876 c4c Agent * {94AA4564-A1B3-4C86-A9CA-131154CBD847}.103

2010-09-23 10:05:07:714 876 c4c Agent * Title = Security Update for Windows XP (KB2115168)

2010-09-23 10:05:07:714 876 c4c Agent * UpdateId = {872236CF-BCDD-413C-AA70-F1EF4DE58294}.102

2010-09-23 10:05:07:714 876 c4c Agent * Bundles 1 updates:

2010-09-23 10:05:07:714 876 c4c Agent * {B5F24232-B8E2-429C-BAFF-0DFF3D1B7722}.102

2010-09-23 10:05:07:714 876 c4c Agent * Title = Microsoft .NET Framework 1.1 SP1 Security Update for Windows 2000 and Windows XP (KB979906)

2010-09-23 10:05:07:714 876 c4c Agent * UpdateId = {18072BD1-84D7-4CEF-A069-808512A8A76D}.108

2010-09-23 10:05:07:714 876 c4c Agent * Bundles 1 updates:

2010-09-23 10:05:07:714 876 c4c Agent * {C3486200-3186-4B48-A012-A2DDABE91034}.108

2010-09-23 10:05:07:714 876 c4c Agent * Title = Cumulative Security Update for ActiveX Killbits for Windows XP (KB980195)

2010-09-23 10:05:07:714 876 c4c Agent * UpdateId = {185315D8-AA13-43C9-AB29-0CCB562471DC}.107

2010-09-23 10:05:07:714 876 c4c Agent * Bundles 1 updates:

2010-09-23 10:05:07:714 876 c4c Agent * {74D2347B-682E-4F68-B881-1E9FA7B45FFD}.104

2010-09-23 10:05:07:729 876 c4c Agent * Title = Update for Microsoft Office Word 2007 (KB974561)

2010-09-23 10:05:07:729 876 c4c Agent * UpdateId = {9452E2DD-399E-430C-A7F6-81065B8BD447}.105

2010-09-23 10:05:07:729 876 c4c Agent * Bundles 1 updates:

2010-09-23 10:05:07:729 876 c4c Agent * {CEBBE511-0B1D-493F-B9B0-32FFABD36B46}.105

2010-09-23 10:05:07:729 876 c4c Agent * Title = Update for the 2007 Microsoft Office System (KB981715)

2010-09-23 10:05:07:729 876 c4c Agent * UpdateId = {AC4180ED-FA59-470C-B7BE-9C94A878634E}.101

2010-09-23 10:05:07:729 876 c4c Agent * Bundles 1 updates:

2010-09-23 10:05:07:729 876 c4c Agent * {E21FB04E-716E-45A3-BC0A-47D83182010D}.101

Installation of the 2 old updates then fails with:

KB981715:

-------------

2010-09-14 17:39:51:550 828 bac DnldMgr Preparing update for install, updateId = {E21FB04E-716E-45A3-BC0A-47D83182010D}.101.

2010-09-14 17:39:51:566 2240 e80 Handler :::::::::::::

2010-09-14 17:39:51:566 2240 e80 Handler :: START :: Handler: MSI Install

2010-09-14 17:39:51:566 2240 e80 Handler :::::::::

2010-09-14 17:39:51:566 2240 e80 Handler : Updates to install = 1

2010-09-14 17:39:51:597 2240 e80 Handler Extracting MSP file stored in CAB mso.cab

2010-09-14 17:39:52:097 2240 e80 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch

2010-09-14 17:39:52:097 2240 e80 Handler : Batch installing 1 updates

2010-09-14 17:39:54:581 2240 e80 Handler : WARNING: Operation failed at update 0, Exit code = 0x80240017

2010-09-14 17:39:54:581 2240 e80 Handler :::::::::

2010-09-14 17:39:54:581 2240 e80 Handler :: END :: Handler: MSI Install

2010-09-14 17:39:54:581 828 264 AU >>## RESUMED ## AU: Installing update [UpdateId = {AC4180ED-FA59-470C-B7BE-9C94A878634E}]

2010-09-14 17:39:54:581 2240 e80 Handler :::::::::::::

2010-09-14 17:39:54:581 828 264 AU # WARNING: Install failed, error = 0x80240017 / 0x00000000

KB974561:

--------------

2010-09-14 17:38:57:034 828 bac DnldMgr Preparing update for install, updateId = {CEBBE511-0B1D-493F-B9B0-32FFABD36B46}.105.

2010-09-14 17:38:57:066 2240 e80 Handler :::::::::::::

2010-09-14 17:38:57:066 2240 e80 Handler :: START :: Handler: MSI Install

2010-09-14 17:38:57:066 2240 e80 Handler :::::::::

2010-09-14 17:38:57:066 2240 e80 Handler : Updates to install = 1

2010-09-14 17:38:57:097 2240 e80 Handler Extracting MSP file stored in CAB word.cab

2010-09-14 17:38:57:738 2240 e80 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch

2010-09-14 17:38:57:738 2240 e80 Handler : Batch installing 1 updates

2010-09-14 17:38:59:706 2240 e80 Handler : WARNING: Operation failed at update 0, Exit code = 0x80240017

2010-09-14 17:38:59:706 2240 e80 Handler :::::::::

2010-09-14 17:38:59:706 828 264 AU >>## RESUMED ## AU: Installing update [UpdateId = {9452E2DD-399E-430C-A7F6-81065B8BD447}]

2010-09-14 17:38:59:722 828 264 AU # WARNING: Install failed, error = 0x80240017 / 0x00000000

After discussing the issue with our product group we were informed that they didn’t supersede these Non-security Updates (KB974561 and KB981715) with the next security updates (KB982312 and KB2251419), so both updates will be shown as applicable on a machine with older files if both pairs of updates are approved on the WSUS Server.

Workaround: On the WSUS Server decline KB974561 and KB981715

Solution: We’re currently in progress of resolving KB981715 issue in the November release. KB974561’s fix is scheduled to be released in February 2011.

Stefan Chivu

Platforms Core Team