Installing Zune 3.1 on Windows Server 2008 x64

Ok you are probably wondering why you would ever need Zune software on your Windows Server 2008 x64 machine….well if you are like me, my primary machine is my notebook and I run Windows Server 2008 x64 so I can have Hyper-V.

Anyway, Microsoft released a new version of the Zune software the other day and I wanted to install the latest version on my machine.  Good – there is a native 64-bit version of Zune. Bad - the Zune installer blocks on Windows Server 2008 x64.

So how do you get around this issue?  You can extract the installation package and install by hand…..that gets around the installation block on OS version, but there is a catch, you MUST install as the local administrator. No you cannot install with an account that is a member of the local administrators group.

Here is the process

1) Download the Zune 3.1 package from here.  It is a 300+ MB package

2) Open a command prompt and launch the downloaded package with the /x option to extract it versus launch the installation.


3) Specify a folder to extract to, I used C:\TEMP\ZUNE31 as the directory

4) Go to C:\TEMP\ZUNE31\x64\PACKAGES

5) Right Click the ZUNE_X64.MSI and select Install

6) Answer the questions and it will install

Now go enjoy the music!

Comments (12)

  1. cmaca says:

    Don, your workaround seems to have done it for me as well, running the Zune 4 software on server 2008 R2 x64.

  2. Don Cox says:

    I had the same issue at first with the MSI backing out of the install.  Here’s how I got around it (running Windows Server 2008 Standard, 32-bit):

    1. Open a command-prompt with "Run as admininistrator".

    2. Navigate to the folder containing "zune-x86.msi" (should be in "/x86/packages/").

    3. Simply type in zune-x86.msi, hit enter, and let it run.

    Hope this helps.

  3. Anonymous says:

    I have followed your steps but Zune is crashing when it starts up (the GUI appears and then a few seconds later I get ‘Microsoft Zune has stopped working’ -> Debug / Close Program).

    Are there any pre-reqs that need to be run before installing Zune?

  4. markeboyle says:

    thanks for sharing…just what i was looking for. i don’t think we’re alone with the desktop running hyper-v!

  5. Anonymous says:

    Thanks! You saved me from getting rather upset with Microsoft.

  6. Anonymous says:

    No joy for me. I extracted the files, but running the MSI grinds for a couple of seconds and then terminates with no errors or other messages. Haven’t looked for the logs yet…

  7. Chris says:

    dead link bro – like the 6,000 other people that wrote this same article out there, everyone linked to MS who then removed the package. did anyone bother to download and KEEP the installer? 4.x anything won't run on 2008 anything. no matter what you do to install it – it won't run.

  8. wonder says:

    followed these instructions and Zune runs well. However, it cannot detect my device, so cannot charge nor sync

  9. CDkrash says:

    FYI– You don't have to do it from command line. Just download an Archiver like WinRAR and unpack it.

  10. Sarat says:

    I got a firewall error while installing. 🙁

  11. Amey Mulay says:

    Got a firewall error on which clicked on OK however after the installation the following error is displayed :

    Problem signature:

     Problem Event Name: APPCRASH

     Application Name: Zune.exe

     Application Version: 4.8.2345.0

     Application Timestamp: 4e3c45e4

     Fault Module Name: kernel32.dll

     Fault Module Version: 6.0.6002.18449

     Fault Module Timestamp: 4da47b2f

     Exception Code: c0020001

     Exception Offset: 00000000000170cd

     OS Version: 6.0.6002.

     Locale ID: 1033

     Additional Information 1: 3bc5

     Additional Information 2: f8734f1329a6800c95e16943817e58d3

     Additional Information 3: c169

     Additional Information 4: aee51f02c43c85896af1179c4b0d075b

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