Auto Assign SCSM Incidents with Azure Automation

Have you ever wanted Service Manager to auto assign Incidents to analysts?  This blog talks through doing just that!  Rather than relying on engineers manually picking up incidents, or have someone assigning them, this solution will automatically assign out incidents, up to a set limit.  You can easily schedule this script to run, using Azure…

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Who is connected to Service Manager?

I've been asked a few times recently how to identify who is connected to a Service Manager Management Server. There are several ways to get the list of users currently connected, so I thought I'd share some of them here. First up – How MANY users are connected? Before we look at how to see…

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Manageability Guys Blog links

I’ll be posting on this blog again.  For completeness, below are links to my posts from the Manageability Guys blog:   Service Manager Dashboards in Power View: http://blogs.technet.com/b/manageabilityguys/archive/2013/08/13/service-manager-dashboards-in-power-view-part-1.aspx http://blogs.technet.com/b/manageabilityguys/archive/2013/08/13/service-manager-dashboards-in-power-view-part-2.aspx   Managing username changes in Service Manager: http://blogs.technet.com/b/manageabilityguys/archive/2013/06/17/managing-username-changes-in-service-manager.aspx   Editing the Asset Status List in Service Manager: http://blogs.technet.com/b/manageabilityguys/archive/2013/05/09/editing-the-asset-status-list-in-service-manager.aspx    Creating Service Manager Lists with the Service…

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