Auto Assign SCSM Incidents with Azure Automation

Have you ever wanted Service Manager to auto assign Incidents to analysts?  This blog talks through doing just that!  Rather than relying on engineers manually picking up incidents, or have someone assigning them, this solution will automatically assign out incidents, up to a set limit.  You can easily schedule this script to run, using Azure…

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Service Manager portable module for SMA/Azure Automation

UPDATE: Since writing this, the PowerShell gallery is available at https://www.powershellgallery.com. There's a great SCSM module, which you can deploy directly to Azure Automation @ https://www.powershellgallery.com/packages/ScsmPx. If you're using SMA, you've probably noticed there are many modules imported for you out-of-the-box. Among others, this includes modules for some of the System Center components: Configuration Manager,…

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Who is connected to Service Manager?

I've been asked a few times recently how to identify who is connected to a Service Manager Management Server. There are several ways to get the list of users currently connected, so I thought I'd share some of them here. First up – How MANY users are connected? Before we look at how to see…

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Manageability Guys Blog links

I’ll be posting on this blog again.  For completeness, below are links to my posts from the Manageability Guys blog:   Service Manager Dashboards in Power View: http://blogs.technet.com/b/manageabilityguys/archive/2013/08/13/service-manager-dashboards-in-power-view-part-1.aspx http://blogs.technet.com/b/manageabilityguys/archive/2013/08/13/service-manager-dashboards-in-power-view-part-2.aspx   Managing username changes in Service Manager: http://blogs.technet.com/b/manageabilityguys/archive/2013/06/17/managing-username-changes-in-service-manager.aspx   Editing the Asset Status List in Service Manager: http://blogs.technet.com/b/manageabilityguys/archive/2013/05/09/editing-the-asset-status-list-in-service-manager.aspx    Creating Service Manager Lists with the Service…

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Listing Review Activities which need your vote in Service Manager

In Service Manager, out of the box, we have a view of Review Activities which you need to vote on.  However, if the RA has multiple reviewers, even if you’ve already voted, it’ll stay in your list until the other folks have voted & the activity is completed.  This can make your view a little messy,…

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Where did that Config Item come from?

If you’ve setup several connectors in Service Manager, you’ll have a CMDB full of lovely configuration items.  Sometimes you may need to figure out which connectors brought in a Configuration Item.  Maybe there’s something in the CMDB which makes you think “huh, where did that come from?” For example, if you’re considering deleting an old…

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Managing ‘Registered Servers’

Whenever you install a Service Manager Management Server, it’ll go ahead and register a Service Connection Point (SCP) for itself in Active Directory.  This provides that functionality of listing the Management Servers when you open up the Service Manager Console:   Note: If for some reason (probably security), a MS isn’t registered, you can go…

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How to hide Incident action logs in the portal

I’ve been asked a few times recently – how do I stop users seeing the action logs in their incidents?  By default, if you’ve installed the Service Manager Portal, an end user can go to the ‘My Requests’ section and view the details of the incidents they have raised.  This includes notes the analyst adds…

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Displaying Incidents by location - Option 2

Option 2: Extend the incident. The steps in Option 1 are easy to setup and give us a great view, based on the users’ registered office.  But what if your users travel around, and they want support from whichever office they’re currently at?  For this, we can’t rely on the AD attribute, we need something…

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Displaying Incidents by location - Option 1

 I’ve been asked the following question a few times recently: “My company has several offices & my engineers travel round to fix incidents.  How can I see a list of all currently active incidents for each office?” Option 1: Affected Users’ office. You can use this option if the ‘Office’ attribute of your AD Users…

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