Auto Assign SCSM Incidents with Azure Automation

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Have you ever wanted Service Manager to auto assign Incidents to analysts?  This blog talks through doing just that!  Rather than relying on engineers manually picking up incidents, or have someone assigning them, this solution will automatically assign out incidents, up to a set limit.  You can easily schedule this script to run, using Azure…

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Ingest Azure Diagnostic logging in Log Analytics (OMS) Part 2

In part 1 we looked at enable diagnostic logging on Azure resources via the Portal or via PowerShell. Now, let’s get this ingested into Log Analytics! It’s worth noting that the current, up-to-date documentation is at: https://azure.microsoft.com/en-us/documentation/articles/log-analytics-powershell-azure-diagnostics-json/. OK for this, I’m assuming you’ve got WMF 5 installed on your machine. If you’ve not (where have…

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Ingest Azure Diagnostic logging in Log Analytics (OMS) Part 1

It’s a great Friday! The sun is shining here in San Francisco, there’s a food truck festival in town AND you can now get your Azure diagnostic logging into OMS Log Analytics. Superb! WHY Let’s say you use Network Security Groups or Azure Application Gateway.  You’ve been able to enable diagnostic logging in Azure for…

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Simple look at OMS Alert Remediation with Runbooks: Part 3

Alerting in OMS was recently updated with the GA release. One of the great features this offers is the ability to automatically trigger an Azure Automation Runbook. There are already some great blogs out there, but in this series I wanted to take a simple look how this works, now it's generally available. Part 1…

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Simple look at OMS Alert Remediation with Runbooks: Part 2

Alerting in OMS was recently updated with the GA release. One of the great features this offers is the ability to automatically trigger an Azure Automation Runbook. There are already some great blogs out there, but in this series I wanted to take a simple look how this works, now it's generally available. Link to…

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Simple look at OMS Alert Remediation with Runbooks: Part 1

Alerting in OMS was recently updated with the GA release. One of the great features this offers is the ability to automatically trigger an Azure Automation Runbook. There are already some great blogs out there, but in this series I wanted to take a simple look how this works, now it's generally available. This is…

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Service Manager portable module for SMA/Azure Automation

UPDATE: Since writing this, the PowerShell gallery is available at https://www.powershellgallery.com. There's a great SCSM module, which you can deploy directly to Azure Automation @ https://www.powershellgallery.com/packages/ScsmPx. If you're using SMA, you've probably noticed there are many modules imported for you out-of-the-box. Among others, this includes modules for some of the System Center components: Configuration Manager,…

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Who is connected to Service Manager?

I've been asked a few times recently how to identify who is connected to a Service Manager Management Server. There are several ways to get the list of users currently connected, so I thought I'd share some of them here. First up – How MANY users are connected? Before we look at how to see…

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Working with Lists in Service Manager

In Service Manager, we can easily configure Lists from the console. This allows you to ensure all the drop-down lists across forms contain the right values for your organization. For example, the 'Incident Classification' list can be altered to include 'Facilities Problems' or 'Mobile Device Problems'. I've had a few questions recently, asking where the…

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Manageability Guys Blog links

I’ll be posting on this blog again.  For completeness, below are links to my posts from the Manageability Guys blog:   Service Manager Dashboards in Power View: http://blogs.technet.com/b/manageabilityguys/archive/2013/08/13/service-manager-dashboards-in-power-view-part-1.aspx http://blogs.technet.com/b/manageabilityguys/archive/2013/08/13/service-manager-dashboards-in-power-view-part-2.aspx   Managing username changes in Service Manager: http://blogs.technet.com/b/manageabilityguys/archive/2013/06/17/managing-username-changes-in-service-manager.aspx   Editing the Asset Status List in Service Manager: http://blogs.technet.com/b/manageabilityguys/archive/2013/05/09/editing-the-asset-status-list-in-service-manager.aspx    Creating Service Manager Lists with the Service…

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