The Case of: Outlook Destroying Desktops

As the name of the post implies, something was terribly wrong with Outlook.  Or so it appeared. This was a visit to a customer with poor user experience running Outlook 2016 on Windows 7.  The level of impact was clear long before I even stepped on site.  Management were under the impression that Outlook was crippling…

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How To Disable MAPI/HTTP For A Single Mailbox

This is one of those handy little tricks to keep in a toolbox to narrow down issues when troubleshooting.  It can be useful to understand if the client is connecting via Outlook Anywhere or MAPI/HTTP.  To troubleshoot such issues MAPI/HTTP can be disabled on the client, and then re-tested to see if the issue continues. …

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Save The Date – End of Office 2007 Extended Support

Please be aware and plan for the upcoming end of extended support Office 2007.   For those who were working in IT back in 2006 when Office 2007 was released, do you remember the catchy title that was used? L.O.V.E.  – Launch of Office Vista and Exchange.  Office 2007 brought us Outlook 2007 which was a…

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Windows 10 Poor Graphics Performance – Part Deux

Things were running great with my new machine a Lenovo W541 until recently.  When browsing email in Outlook it would take several seconds to collapse/expand folders and when selecting an email to read it took several seconds to render the view.  Highly frustrating. As noted in a previous post and a semi-related one related to…

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Office 2013–SP1 Now Required

In the last several customer engagements, there has been a trend to not install updates for Office 2013.  Some admins thought that there was no service pack available, and others thought that the RTM build of Office 2013 was still in support.  Unfortunately neither are correct viewpoints.   This means that you now need to…

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Outlook Prompts For Domain Certificate Unexpectedly

Ran into an issue where this Outlook 2010 SP2 client, build 14.0.7113.5000, was throwing up unexpected certificate errors for the domain.  This is the Tailspintoys.ca domain. User-1@tailspintoys.ca was complaining about the below certificate error: Looking at the error message, the fact that it is the domain (tailspintoys.ca), and not a FQDN is a hint.  More…

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Office 365 Error – Cannot Start Microsoft Outlook–Quick Check

Upon launching Outlook and trying to connect to an Office 365 mailbox you may be greeted with an error message which states that “Cannot start Microsoft Outlook.  Cannot open the Outlook window.  The set of folders cannot be opened”.  The error then continues to state that ”Microsoft Exchange is not available.  Either there are network…

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Office 2010 SP2–You Did Upgrade, Right?

Six months ago, we discussed that Office 2010 SP1 support was drawing to a close.  This means that you now need to have Office 2010 SP2 deployed on all relevant machines as the end of Office 2010 SP1 support is the 14th of October 2014.  The Microsoft support lifecycle site has the above details. One…

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Outlook 2013 Distorted Display Issues

After a recent video driver update, my corporate Outlook client started to do some strange things.  Within Office 2013, the screen output would be distorted.  Menu bars were not painted properly until I mouse-over them again, or moved Office programs around.  Other times the display would look corrupted and the navigation tree would not be…

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Office 2010 SP2– Do You Need To Upgrade?

  Now that the Windows XP, Office 2003 and Exchange 2010 SP2 support expiration date has come and gone, the world is still turning and we are not in a state of Armageddon! * That said, focus now needs to be on Office 2010 as it is 6 months until support ends for Office 2010…

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