Windows 10 Hyper-V Error 0x80070780 – File Cannot Be Accessed By The System


Last week after showing a client some of new features in Windows 10, they went off and upgraded a laptop to the preview from Windows 8.1.  Initially all seemed to go well.  That is until they tried to start up VMs on their SSD drive.   At that point Mr Sad & Grumpy came to visit.

They were getting errors such as:

  • VMName failed to start
  • Microsoft emulated IDE controller failed to power on with error “The file cannot be accessed by the system”
  • Error 0x80070780

Windows 10 Hyper-V Error 0x80070780 File Cannot Be Accessed By The System

Looking at the details they saw Error 0x80070780.   That is a fairly generic file system error.  Doing a quick search provided no immediate clues.    Please note the image above has been edited and redacted to remove some customer identifiable information.

Uh oh Shaggy, it's now troubleshooting time!

 

Troubleshooting – Step 1

Creating a brand new VM, and then powering it on worked perfectly.  There were no issues, and everything worked as expected.    This proves that the hypervisor is loaded and is functioning correctly.

All of the original VMs continued to experience an error.  We could see all of the files on disk, and superficially at least everything looked OK.

 

Troubleshooting - Step 2

Now that we knew the hypervisor is OK, we went back and reviewed all of the Hyper-V event logs.  That did not provide sufficient detail to fully understand the issue.  Then we went back to the 0x80070780  error.  What was making that error fire?

A mini Spanish inquisition then ensued!  *

 

Eureka

During a barrage of questions, we quickly discussed multiple topics.  This ranged from SSD firmware issues, previous issues with the SSD drive and also what was the history with that particular laptop.  Then there was an epiphany!

The clue is that the VMs were on an SSD.  This was a small 64GB SSD, and you could image that 64 GB is not a lot of space in today’s world.  To get more VMs onto this small SSD they had followed some of the unsupported 3rd party blog postings on the Internet to install the Windows Server 2012 R2 dedupe feature onto their Windows 8.1 machine.

This is not a supported scenario.  When Windows 8.1 was upgraded to Windows 10, the installer does not expect to find the server dedupe feature so it was removed.  All of the VMs that had been deduped were now inaccessible since Windows had no way to understand how to access them.

They were able to get access to the VMs by again following unsupported 3rd party blog posts to re-add the Windows 10 server dedupe bits.

In this case the admin got a fright, and managed to regain access to their VMs.  However this should be used as a case in point where Microsoft support would not have been able to fully help since this is not a supported scenario.

Please note installing the Windows Server dedupe feature onto client builds is not supported.

Update 18-9-2015:  If you wish to vote on adding support for this feature into Windows, please read this post

Cheers,

Rhoderick

* No cushions or comfy chairs were harmed during the making of this blog post.

Comments (12)

  1. anonymouscommenter says:

    Thanks

  2. Jeff Stokes says:

    Giggle.

    Snicker.

    Good find, really. But yeah. Never upgrade in place when you did unsupported OS stuff like enabling client dedupe…glad they recovered though, thats awesome.

  3. Jeff Stokes says:

    And nobody expects the Spanish Inquisition!

  4. Hey Jeff – how you doing? Things good??

    Our main weapon is fear, and surprise.

    Our two main weapons are fear….

    Cheers,
    Rhoderick

  5. Jeff Stokes says:

    Despite my drinking problem I’m a great PFE 😛

  6. You guys are "elites"… Well, they were right, it does sound way batter than dogfood eaters :p

  7. Jeff – you are, were and still are a great PFE! As for that pesky drinking issue, I would sue the maniac who gave you that label……

  8. Depending on the resteraunt, dogfood may be better Pierre!

  9. Fred says:

    I don’t know if this is the right place to put this BUT because I have tried all that I know so then here it is. For whatever reason in windows 10 home, the Recycle Bin app disappeared. No problem got it back via settings etc. BUT non of the files I delete or have deleted show up in the Recycle Bin. I did a roll back and that failed with the error 0x80070080. This does not help me at all. Looking up on the net and found there is plenty of soft ware to BUY to sort this out [so they say] with a LOT of other errors found [so they say]. So folks what to do now?

    1. Fred says:

      Sorry that error code should have read 0x80070780

  10. Hi,
    I have been struggling with a similar problem for 3 dayz now. I have windows 10 pro, ACER laptop.
    Please help!
    THanks

    1. If you were using the Windows dedupe feature on the client prior to upgrading, take the drive out of the machine and put it into a another machine that had the old config. Then you can read the data off the drive and go from there.

      Cheers,
      Rhoderick

Skip to main content