User not seeing new emails in OWA, but sees them in Outlook

This was a case that turned out to be something very simple, but had the user’s admin and myself stumped for a bit. The symptom was that the user wasn’t seeing any new messages when looking at their Inbox in OWA, but Outlook showed the new messages just fine. The admin had supplied screenshots of…

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“Stall” attempting to migrate a specific mailbox from Exchange 2013 to Exchange Online

Our symptom here was that the mailbox in question would begin to migrate, but then would stall at some point in the process, and would not progress beyond that point. The customer in question had been able to migrate many other mailboxes to Exchange Online, even while the mailbox in question would not progress beyond…

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After enabling Out of Office (Automatic) replies, the replies are not being sent out

As noted in the post title, after enabling Out of Office (Automatic) replies, the replies were not being sent out We found in this case that our issue with the Out Of Office (OOF/Out Of Facitility) not working was due to all of the mailboxes in question having the ForwardingSmtpAddress value set, which is the…

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Using PowerShell ISE to connect to Exchange Online when MFA is enabled

The customer here wished to be able to use the PowerShell ISE and still be able to connect with MFA (Multi-Factor Authentication) enabled for their account. We already have a PowerShell module designed to allow connection with MFA enabled, but there is no direct integration of it with the PowerShell ISE. When the Microsoft Exchange…

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Getting Public Folder Statistics Report in O365/Exchange Online

In this case, the customer was looking for a way to get the following information from the Public Folders in EXO – this was basically his “wish list” of information that he wanted to get: Folder Display name Folder Path Owner Item Count Last Access Time Last Modification Time Total Item Size Creation Time If…

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User failing to migrate with “Server returned an invalid SOAP Fault – unexpected end of file”

The customer here was trying to migrate a mailbox from an Exchange 2010 server to Exchange Online. Exchange 2013 was being used as the hybrid server and MRS proxy. Server/domain/item names have been changed to protect the innocent. 🙂 The error being encountered was: CommunicationErrorTransientException: The call to ‘https://mail3.state.nn.us/EWS/mrsproxy.svc XYZ-SERVER.domain.w2k.state.nn.us (15.0.1104.4 caps:1F7FFFFFCB07FFFF)’ failed. Error details:…


Archive policy not moving emails from main mailbox to archive

The customer in this case had an Archive policy set on the mailbox that should move all items older than 1 day to archive, and items were not moving at all. We went through a lot of “typical” troubleshooting that we would look at when items are not being moved to the archive. (An example…


Using an Exchange Transport Rule to reject messages sent to a specific domain with a custom NDR

In this case, the customer had the following request: We migrated domains two years ago, and now are wanting to decommission the old domain (tailspintoys.org). We would like to set up some sort of catch all for messages sent to the old domain that would respond back with “sorry this domain has been decommissioned, please…


Account is not a member of Enterprise Admins group when configuring AD Connect

When attempting to go through the configuration of Microsoft Azure AD Connect to set up directory synchronization from their on-premises AD to Office 365/Azure AD, they were encountering an error indicating that the account is not a member of the Enterprise Admins group. Checking the properties of the user account showed it was a member…

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Meetings Disappearing From Exchange 2003 Resource/Room Mailboxes

In this case, I was presented with the symptom of meetings disappearing from a Resource mailbox in Exchange 2003 that had been set up for automatic booking with the Exchange 2003 Auto Accept Agent. After going round and round with the customer to try and get good tracing information from the server, we finally got…