Richard's Support Ramblings

Things I've seen as Microsoft Support Escalation Engineer

User not seeing new emails in OWA, but sees them in Outlook

This was a case that turned out to be something very simple, but had the user's admin and myself...

Author: Richard Roddy [MSFT] Date: 07/24/2018

"Stall" attempting to migrate a specific mailbox from Exchange 2013 to Exchange Online

Our symptom here was that the mailbox in question would begin to migrate, but then would stall at...

Author: Richard Roddy [MSFT] Date: 07/24/2018

After enabling Out of Office (Automatic) replies, the replies are not being sent out

As noted in the post title, after enabling Out of Office (Automatic) replies, the replies were not...

Author: Richard Roddy [MSFT] Date: 04/06/2018

Using PowerShell ISE to connect to Exchange Online when MFA is enabled

The customer here wished to be able to use the PowerShell ISE and still be able to connect with MFA...

Author: Richard Roddy [MSFT] Date: 04/04/2018

Getting Public Folder Statistics Report in O365/Exchange Online

In this case, the customer was looking for a way to get the following information from the Public...

Author: Richard Roddy [MSFT] Date: 04/04/2018

User failing to migrate with "Server returned an invalid SOAP Fault - unexpected end of file"

The customer here was trying to migrate a mailbox from an Exchange 2010 server to Exchange Online....

Author: Richard Roddy [MSFT] Date: 10/24/2017

Archive policy not moving emails from main mailbox to archive

The customer in this case had an Archive policy set on the mailbox that should move all items older...

Author: Richard Roddy [MSFT] Date: 10/24/2017

Using an Exchange Transport Rule to reject messages sent to a specific domain with a custom NDR

In this case, the customer had the following request: We migrated domains two years ago, and now are...

Author: Richard Roddy [MSFT] Date: 10/24/2017

Account is not a member of Enterprise Admins group when configuring AD Connect

When attempting to go through the configuration of Microsoft Azure AD Connect to set up directory...

Author: Richard Roddy [MSFT] Date: 08/12/2016

Meetings Disappearing From Exchange 2003 Resource/Room Mailboxes

In this case, I was presented with the symptom of meetings disappearing from a Resource mailbox in...

Author: Richard Roddy [MSFT] Date: 08/08/2011

Problems accessing Free/Busy information and logging into OWA in Exchange 2007

In this case, the customer had an extended Exchange 2003 outage, and so they brought some important...

Author: Richard Roddy [MSFT] Date: 08/02/2011

Running ESEUTIL against a database from another server on a different OS version

In this case, the customer was running snapshot backups against their Exchange Server 2007 running...

Author: Richard Roddy [MSFT] Date: 08/02/2011

Exchange 2007 - Legacy Free/Busy Info not Publishing to Public Folders

  Problem: ===================================== Free/Busy information was not being published...

Author: Richard Roddy [MSFT] Date: 03/03/2011

Exchange 2010 Management Tools are very slow to open and respond

When this case came to me, the situation was that the Exchange Management tools (both the Shell and...

Author: Richard Roddy [MSFT] Date: 02/16/2011

“This email address already exists in the Organization”

This was a case where whenever we would try to give a specific Email Address to an existing user...

Author: Richard Roddy [MSFT] Date: 01/13/2011

Exchange 2010 SP1, Outlook 2010 Cached Mode, and Retention Policies - Why do my items show expired in Outlook, but are not being removed by Exchange?

The symptoms of this issue were pretty simple: The customer had applied a Retention Policy to the...

Author: Richard Roddy [MSFT] Date: 12/14/2010

Exceptions Received After Running Successful Modification Operations with Exchange 2010 SP1

In this case, what we were running into, is that when commands are run that make modifications to...

Author: Richard Roddy [MSFT] Date: 12/13/2010

After Migrating Resource Mailbox to Exchange 2010 Automatic Booking Doesn’t Work

  When migrating resource mailboxes from Exchange 2003 to Exchange 2007 or 2010, if you have...

Author: Richard Roddy [MSFT] Date: 11/05/2010

Even More Exchange 2010 Management Tools Fun

Edited 1/17/2011 to add second error message listed below. Edited 3/7/2011 with additional netsh...

Author: Richard Roddy [MSFT] Date: 10/06/2010

More Exchange 2010 Management Tools Fun

Yet another Exchange 2010 Management Tools error case, with the error: The WinRM client cannot...

Author: Richard Roddy [MSFT] Date: 07/26/2010

Exchange 2010 and the Exchange Trusted Subsystem

In this case, the problem was initially manifesting itself as the following error when trying to...

Author: Richard Roddy [MSFT] Date: 07/12/2010

Exchange 2010 Management Tools Error

This past week I was working with a customer who would receive the following error starting the...

Author: Richard Roddy [MSFT] Date: 06/29/2010

MSExchange ADAccess (DSAccess) errors and the “Manage auditing and security” right

(Edited 8/8/2011 to add additional error that might be found in the 2114 description. This is...

Author: Richard Roddy [MSFT] Date: 06/16/2010

Exchange 2007 Management Shell Errors

My latest adventure was in the form of errors trying to run just about any command in the Exchange...

Author: Richard Roddy [MSFT] Date: 04/02/2010

Export-Mailbox using a filter does not export anything

Recently I was working with a customer on a case with Exchange 2007 where they were trying to use...

Author: Richard Roddy [MSFT] Date: 11/18/2009