I am often asked about the risks of outsourcing (we often talk about processes, legal risks (e.g. Data Protection), etc.) – the list is very long. Today I read an article which touches a completely different issue: It is all about the security processes and the turnover within the outsourcing company.
The story is about identity theft and the way people at the phone act: [Company] is a revolving door. If you work there longer than a year, you’re considered to have seniority. The few of us who knew this account was being raped could do nothing to protect it. Some newbie wouldn’t know about the situation and would let the thief have his way with the account.
If you are thinking about outsourcing your call center, read this story: How Outsourced Call Centers Are Costing Millions In Identity Theft