MOF Self Assessment tool updated to 2.0

Have not posted in quite awhile due to some responsibility changes.  I am hoping to be posting a little more regularly now that things have settled. In case you missed it, Microsoft has updated the MOF Self Assessment tool.    Tool Overview The Microsoft Operations Framework Self-Assessment Tool is based on the Microsoft Operations Framework…

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Great Site for ITIL Introductions

Came across the http://www.itilpeople.com/ site today and it is a good way to start if you are unfamiliar with ITIL concepts and want to learn more. On this site are links to concepts, training, products, forums, and more.

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ITIL books spark IT improvement

Pretty good article here on ITIL adoption and MOF implementation.  To quote from the article: “In February 2004, Microsoft consultants descended on ACC’s operations center for a one-week assessment of help-desk procedures for managing problems, changes, configurations and upgrades. The Microsoft team then issued a report, 10 percent of which was a snapshot of observations…

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