Another good blog on Service Management

Boris Pevzner has a good blog going on IT Service Mgmt and ITIL topics, entitled “The Boris Files – Secrets of Successful CIOs”.  You should check it out.  A post he made back in July on best practices for Service Management is well worth the time.  And he likes to use graphics also, a man after…

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Hello World - Post #1

As I searched across the blog community, both within Microsoft and without, I found very little mention of service management from a process point of view.  So I decided to embark on blogging about that topic as it pertains to MOF / ITIL, but more about “process” and less about “tools”. I will post occasional…

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