MOF Continuous Improvement Roadmap now available for download

One of the common results to a service improvement project is the stagnation that takes place after the initial assessment, design, and implementation.  A “version 1” is typically realized but once the process changes are in place, the ball gets dropped and a repetitive assessment never takes place. The goal of the MOF Continuous Improvement…

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Technical details on Desired Configuration Monitoring

If you are currently using the free Desired Configuration Monitoring (DCM) solution for SMS 2003 or are evaluating this functionality, there is a great blog on MSDN which digs into the technical details of this software. In case you are unfamiliar with DCM, this solution will allow you to automate the validation of configuration management…

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American ITIL expanding into goverment IT

Just came across a great article at www.govtech.net on ITIL adoption in the US.  The author, Chad Vander Veen, delves into why this has taken off so much in the US the last few years, the expanded adoption in government IT, and where things are going in v3.0.  It mentions that some in government circles “are…

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