Evergreen Systems, a consulting firm based in Sterling, VA, recently reported its findings from an ITIL benchmark study. They surveyed 167 people representing 108 companies and organizations at the 5th Annual IT Service Management Forum annual conference.
Some results that jumped out at me from this study…
- 57% of those surveyed have a budgeted and approved ITIL project underway in the next 6 months.
- Top 3 business drivers for using ITIL are Service Quality, IT to Business alignment, and Process Efficiency
- 75% plan to create, fully integrate, and maintain an active CMDB while only 24% have reached IT-wide consensus on a common model for configuration items (CIs).
Read a news article summarizing the results here on Business Wire.