ITIL Adoption Clearly Outpacing all Other Process and Compliance Frameworks

Evergreen Systems, a consulting firm based in Sterling, VA, recently reported its findings from an ITIL benchmark study.  They surveyed 167 people representing 108 companies and organizations at the 5th Annual IT Service Management Forum annual conference.

Some results that jumped out at me from this study…

  • 57% of those surveyed have a budgeted and approved ITIL project underway in the next 6 months.
  • Top 3 business drivers for using ITIL are Service Quality, IT to Business alignment, and Process Efficiency
  • 75% plan to create, fully integrate, and maintain an active CMDB while only 24% have reached IT-wide consensus on a common model for configuration items (CIs).

Read a news article summarizing the results here on Business Wire.

Comments (2)

  1. Miguel Degasperi says:

    Hi Randy,

    My company is a Microsoft Gold Partner, ours developers a solutions based ITIL/MOF process upper Microsoft Dynamics CRM Service plataform.

    My Question for you:

    I would like to know if the Teams of MOF of the Microsoft possesss some information on the launching of some product of the specific Microsoft for the Management of Service Desk?

    Best regards… and Sorry for my poor english….

    Miguel Degasperi.

  2. Randy_Young says:

    Thanks, Miguel, for the comment back. Apologize in the delay in responding.  

    The best place for product direction like this is the Microsoft Management Summit (MMS).  You can get more information here:  It is being held in San Diego, CA this year.  If you would like more information, please let me know.  Feel free to contact me by email at the link above.


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