ITIL Adoption Clearly Outpacing all Other Process and Compliance Frameworks

Evergreen Systems, a consulting firm based in Sterling, VA, recently reported its findings from an ITIL benchmark study.  They surveyed 167 people representing 108 companies and organizations at the 5th Annual IT Service Management Forum annual conference. Some results that jumped out at me from this study… 57% of those surveyed have a budgeted and approved…

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