MOF / ITIL Success Stories

Where do you go to look for case studies or other information on how companies have solved problems, improved uptime, reduced costs by applying the Microsoft Operations Framework (MOF) to their environment?  Here are some places to look.

  • Trustworthy Computing – Reliable in Operations: MOF Case Studies – A book about customers, partners, and Microsoft internal IT groups that have made concrete improvements in the reliability of their IT operations through the use of the Microsoft Operations Framework (MOF), the IT Infrastructure Library (ITIL), and related management solutions. The book is a result of research and interviews with dozens of customers, partners, and Microsoft IT staff for the best collection of “MOF applied,” giving insight into the kind of value that can be derived through MOF
  • Microsoft IT Showcase – The Microsoft IT Showcase gives IT professionals a unique, insider view into Microsoft's process of developing, deploying, and managing its own enterprise solutions.
  • Improving Remote Access using MOF at Microsoft – This paper presents the strategy and process of how the Microsoft IT group applied Microsoft Operations Framework (MOF) processes to a service improvement project for its enterprise Remote Access Service (RAS).  The focus of this paper is best practices and lessons learned, sharing tips, tools, and advice with customers that they can use to manage and improve RAS or any IT service delivery.
  • Other MOF Case Studies – The Deloitte Netherlands case studies at the bottom of the page in particular.

What success stories do you have?  Please post a comment.

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