Randy Young ::: Adopting and Adapting

Service Management, MOF, ITIL ...and some software

Sr. Product Manager in the Operations Excellence Solutions Group.

ITIL v3 CMDB Redefined

In case you haven't followed the ITIL v3 news, the concepts of a CMDB have been "corrected". No...

Author: Randy_Young Date: 06/14/2007

MOF Self Assessment tool updated to 2.0

Have not posted in quite awhile due to some responsibility changes. I am hoping to be posting a...

Author: Randy_Young Date: 04/24/2007

Great Site for ITIL Introductions

Came across the https://www.itilpeople.com/ site today and it is a good way to start if you are...

Author: Randy_Young Date: 09/11/2006

Some great training on IT Governance, Risk, and Portfolio Mgmt

I had the great pleasure of attending training this week at the MIT Sloan Center for Information...

Author: Randy_Young Date: 06/15/2006

New book available soon on the Solutions Framework

Mike Turner has an MS Press book coming out soon on the Microsoft Solutions Framework. I encourage...

Author: Randy_Young Date: 06/09/2006

ITIL books spark IT improvement

Pretty good article here on ITIL adoption and MOF implementation. To quote from the article:...

Author: Randy_Young Date: 04/20/2006

A great stop for ITIL-MOF internet resources

Tony put up a great list of ITIL and MOF links in a recent post. If you have others that...

Author: Randy_Young Date: 03/17/2006

Technical details on Desired Configuration Monitoring

If you are currently using the free Desired Configuration Monitoring (DCM) solution for SMS 2003 or...

Author: Randy_Young Date: 02/10/2006

American ITIL expanding into goverment IT

Just came across a great article at www.govtech.net on ITIL adoption in the US. The author, Chad...

Author: Randy_Young Date: 02/09/2006

A good "How To" on setting up a virtual development and test environment

Need sound operational and technical assistance to setup a production emulated development and test...

Author: Randy_Young Date: 01/18/2006

ITIL Adoption Clearly Outpacing all Other Process and Compliance Frameworks

Evergreen Systems, a consulting firm based in Sterling, VA, recently reported its findings from an...

Author: Randy_Young Date: 12/12/2005

Why MOF and not just ITIL?

Are you very familiar with ITIL concepts and wonder why implement MOF? A new white paper on MOF: An...

Author: Randy_Young Date: 11/30/2005

Free Add-On Monitoring Solution Available for SMS 2003 to Support Configuration Management

From the Desired Configuration Monitoring user guide… “Desired Configuration Monitoring (DCM)...

Author: Randy_Young Date: 11/17/2005

Another great source for MOF and ITIL training.

I saw an email recommending ITpreneurs.com as an excellent source for training classes. They offer...

Author: Randy_Young Date: 11/07/2005

Interested in a more secure and well-managed infrastructure?

Keith Combs presented a great webcast on a “more secure and well-managed infrastructure” by...

Author: Randy_Young Date: 10/27/2005

The Love Triangle - Change Management, Configuration Managment, and Release Management

In a recent article in ict*World, Russell Steyn wrote about the “love triangle in ITIL –...

Author: Randy_Young Date: 10/25/2005

How to Apply MOF Risk Management Discipline in Your Organization

To continue discussion from previous post on risk management tied to IT decision making… First the...

Author: Randy_Young Date: 10/17/2005

MOF Risk Management tied to IT Decision Making

If you organization is like most, Risk Management is a discipline that is not given a lot of...

Author: Randy_Young Date: 10/14/2005

Fox IT introducing new service management offerings

See the full article here. Moira Stepchuk, of Fox IT, was my ITIL Essentials trainer several years...

Author: Randy_Young Date: 10/03/2005

Lead time to CAB?

I have recently been dealing with an issue surrounding a lead time notification requirement to the...

Author: Randy_Young Date: 09/19/2005

Another good blog on Service Management

Boris Pevzner has a good blog going on IT Service Mgmt and ITIL topics, entitled "The Boris Files -...

Author: Randy_Young Date: 08/23/2005

Developing a Service Catalog even if you can't guarantee delivery

In a recent post on Scott’s ITIL Blog, a question was asked, “How can you develop and advertise a...

Author: Randy_Young Date: 08/22/2005

The Value of Change Management, MOF Style

In a strong article by George Spafford on Datamation, entitled "The True Value of Change...

Author: Randy_Young Date: 08/17/2005

Reducing IT Costs, Design a Service Catalog

I came across an interesting article on MOF / ITIL in Computerworld by Stevie Sacks, titled...

Author: Randy_Young Date: 08/09/2005

How to Create a Service Catalog

I came across a very good article here at ITSMWatch.com on creating a service catalog. Some of the...

Author: Randy_Young Date: 07/25/2005

The ITIL framework changing the face of IT

I came across this article on bizjournals.com about a Louisville company, LG&E Energy, embracing...

Author: Randy_Young Date: 07/18/2005

Workforce Management and training up your IT staff

In his post on training up your IT staff, Tonyso mentions the skills assessment offering for...

Author: Randy_Young Date: 07/11/2005

How Microsoft IT does Change and Configuration Mgmt

A new download is available here on how Microsoft within its own IT group performs the change and...

Author: Randy_Young Date: 07/08/2005

How the new Password Mgmt Security Guidance relates to MOF Security Administration SMF

In case you haven’t heard, a v1.2 update was released to the Microsoft Identity and Access...

Author: Randy_Young Date: 06/30/2005

What's new in the MOF Network Administration SMF recently re-published?

In case you haven’t seen it announced yet, this SMF was republished May 31. “This version of the...

Author: Randy_Young Date: 06/29/2005

Does IT investment alone improve performance?

There was a very good article recently at McKinseyQuarterly.com entitled, “Does IT improve...

Author: Randy_Young Date: 06/28/2005

Understanding MOF / ITIL to increase career opportunities

This article on Computerweekly.com was an HR question related to IT Management. The question is...

Author: Randy_Young Date: 06/21/2005

Want to learn MOF Fundamentals?

Another video has been posted to the Microsoft download center as an Introduction to Microsoft...

Author: Randy_Young Date: 06/16/2005

MOF Network Administration SMF Recently Updated

A newly released updated version of the Network Administration Service Management Function (SMF) is...

Author: Randy_Young Date: 06/13/2005

New Download - Microsoft Operations Framework: Improving the Way IT Organizations Handle Issues

Just added to the Microsoft download site yesterday, a video on how IT organizations can improve...

Author: Randy_Young Date: 06/09/2005

Abstract on Execution Plain and Simple

I came across another good abstract from getAbstract.com. This book is called Execution Plain and...

Author: Randy_Young Date: 06/06/2005

Microsoft Owning ITIL Conversations

In a post yesterday by James Governor, about Microsoft owning ITIL conversations, he mentions that...

Author: Randy_Young Date: 06/01/2005

MOF / ITIL Blogs and Optimizing Service Management

Thanks to Jonathan Hardwick for the recognition in his recent post on ITIL, MOF, and a critical mass...

Author: Randy_Young Date: 05/30/2005

Article on Why ITIL Implementations Fail

In a recent article on CIO Online – The Pitfalls of ITIL – Malcom Fry, an independent executive...

Author: Randy_Young Date: 05/26/2005

MOF / ITIL Success Stories

Where do you go to look for case studies or other information on how companies have solved problems,...

Author: Randy_Young Date: 05/24/2005

Comments on Gathering Requirements for ITIL

Scott posts a very thought provoking article today about ITIL requirements gathering. It references...

Author: Randy_Young Date: 05/23/2005

Comments should now be working!

Sorry for the confusion on leaving comments to my posts. I believe this is now resolved.

Author: Randy_Young Date: 05/23/2005

How the MOF Process Model corresponds to ITIL guidance

The MOF approach to “adopting and adapting” the ITIL service support (user focused) – service...

Author: Randy_Young Date: 05/20/2005

MOF Team Model and mapping ITIL flows to your IT Org Chart

In a recent post on Real World ITIL, Scott discusses mapping ITIL flows to an IT org chart. The...

Author: Randy_Young Date: 05/18/2005

Blogs talking about ITIL / MOF

Chris Jablonski at ZDNet writes about an issue I found as well; that Service or Operations...

Author: Randy_Young Date: 05/16/2005

What is meant by "Adopting and Adapting" anyway?

I have had a few comments about the title of my blog. Those of you familiar with ITIL already know...

Author: Randy_Young Date: 05/13/2005

Abstract on Project Execution Strategy

If you are like me, you do not have as much time as you would like to read through books at your...

Author: Randy_Young Date: 05/11/2005

Response to a question on use of reporting for IT Service Management

A question was asked about the use of reporting for IT Service Management, which I will answer from...

Author: Randy_Young Date: 05/09/2005

Bored With Business-IT Alignment?

In a May 1, 2005 article on ITSMWatch.com, Mardi Merdinoglu writes a great article on business – IT...

Author: Randy_Young Date: 05/07/2005

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