Top MPN Program/Membership Questions from March 2016

Based on what we’ve heard from partners in March 2016, here are answers to the questions you’ve been asking the most.   Review the top MPN program/membership questions asked by Partners – includes MPN program requirements, benefits, membership, training, downloads and software, enrollment/re-enrollment, and incentives.   How do I activate my Microsoft Azure internal-use rights…

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Troubleshoot Lync Online Sign-in Issues

Another day, another awesome support troubleshooter from our experts on the Office 365 Support team.  If your users are having trouble signing into Lync Online, head over to the: Lync Online Sign-in Guided Walkthrough at https://aka.ms/LyncSignIn. On December 3rd, we will also be hosting an Office 365 Support Webcast to discuss how the troubleshooter works. …

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Office 365 Mail Flow Guided Troubleshooter

Several of the top Office 365 support issues that we see coming through support relate to mail flow.  As we discussed in this previous post, there are a number of factors (on both the sending and receiving end) that could contribute to slow e-mail delivery, e-mails that are not received, e-mails that remain in the…

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Office 365 Help Desk Troubleshooting Guide

Update February 2016: I've had a bunch of folks reach out in the last month to tell me that this three-year-old post is out of date.  Of course!  There is an updated Help Desk Troubleshooting Guide on the FastTrack site here: http://fasttrack.office.com/resources.  Three years from now it may not be in the same place 😉 <Note:…


Office 365 Mail Flow Troubleshooter

The Office 365 Support team has just released a guided mail flow troubleshooter here: https://aka.ms/mailflow If you have users complaining that mail delivery takes too long, or that mails are remaining in their outbox, or that recipients are not receiving e-mails at all; the guided walkthrough will step you through the troubleshooting steps required to…


Troubleshooting Outlook Connectivity Issues

If you are an Exchange or Office 365 Administrator, it is likely that you have seen Outlook Connectivity issues at some point; including Outlook remaining disconnected, repeatedly prompting for credentials, or users unable to create a new profile in Outlook to connect to their mailbox on Office 365. Our support teams receive calls on this…


Office 365 Mail Flow Troubleshooting

A common support call we receive from Partners is around mail flow issues such as “why was an e-mail not received by my customer”?  Trainer extraordinaire Dean Corcoran is putting together training on best practices for troubleshooting mail flow issues, as there are any number of components that could be responsible for mail flow problems……


Troubleshooting Connectivity Issues with Lync 2010

(Post courtesy Kapil Hudiya) In order to make sure that your Lync server is running successfully with all the required features, I want to share my experience of troubleshooting Lync Server 2010 and client connectivity If you have followed best practices and configured Lync 2010 according to Microsoft recommendations, it is less likely that you…

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How to fix missing system console user information from SCCM reports

(Post courtesy Anil Malekani) In recent months, I have worked on two different cases where the TopConsoleUser field was missing from SCCM Reports for some of the computers. For example, here are some predefined reports where the information was missing: — Hardware 3A – Primary computer users — Hardware 3B – Computers for a Specific…