How do I submit a Signature Cloud Support incident?

To submit a support request on behalf of your customer, you need permission to the customer’s subscription. For Office 365 and CRM Online you need Delegated Admin Privileges (DAP) for your customer’s subscription, then assign a user administrative access to companies you support, click Partner to enter the Partner Admin Center, select your customer and…

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Announcing Top Product Questions

New! Announcing the addition of Top Product Questions asked by partners during the presales and deployment phases of their customer projects—including deployment, configuration, demos, migration, value proposition, and licensing questions. These top product questions and answers are posted on the middle section of the MPN Support Overview page (http://aka.ms/GetSupport), which also links to the full…


March 2016 Featured Technical Services

Win more deals, accelerate deployment, and increase consumption of Microsoft solutions throughout every stage of your customer relationships by leveraging technical training and personalized assistance to transform your business – available through your Microsoft Partner Network core benefits.   ModernBiz Technical Series Learn how to provide solutions and services that span the entire IT ecosystem,…


Top MPN Program/Membership Questions for February 2016

Based on what we’ve heard from partners in February 2016, here are answers to the questions you’ve been asking the most.   Review the top MPN program/membership questions asked by Partners – includes MPN program requirements, benefits, membership, training, downloads and software, enrollment/re-enrollment, and incentives.   How do I renew my company’s membership? Learn how…


NEW! ModernBiz Tech Series webcasts

ModernBiz Tech Series content is now available via scheduled webcasts, led by instructors. The webcasts cover the same content as in-person ModernBiz Tech Series, but in shorter increments that allow students to learn remotely, without need to travel. The primary delivery method is still in-person—which gives students the full day to learn material. However, these…

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Take advantage of Skype for Business services available from Partner Technical Services!

Skype for Business Online Academy is a live webcast providing partners in-depth technical training on upcoming services in Skype for Business such as Cloud PBX, PSTN Conferencing, Skype Meeting Broadcast and Hybrid Voice. Skype for Business Technical Series is a live webcast where you can learn how to enhance your Microsoft Office 365 deployments by…


Creating an Office 365 Support Organization

Available now on the Partner Learning Center is a new training on best practices for creating an Office 365 Support Organization.  From the session description: Partners want to have a consistent approach to support their customers and reduce the incidents they need to escalate to MS for resolution. This training will help Partners to build…