Rapidly grow your Intelligent Communications knowledge base


Expand your Intelligent Communications technical knowledge. With these new webinars, available to you as a Partner Network member at no cost, you will increase your technical familiarity of Intelligent Communications, giving you ample ability to hold valuable discussions with your customers.

What’s New in Office 365 Intelligent Communications

  • Microsoft Intelligent Communications continues to rapidly evolve. This technical webinar series will assist MPN partners in staying up-to-date on the latest developments and service abilities, feature updates and releases. The information presented will be mostly technical in nature, but occasionally our Microsoft technical experts will provide marketing and business news pertaining to building a Cloud practice. During this webcast, you may also ask questions as they pertain to your practice.

Technical Deep Dive on Microsoft Teams Direct Routing

  • Discover how users can easily be transitioned to Calling in Microsoft Teams and learn that in using Direct Routing, call center agents can continue to use their applications while transitioning other users. Direct Routing is a capability of Phone System in Office 365 to help customers connect their SIP trunks to Microsoft Teams. In the simplest deployment model, customers start with SIP trunks from their telecommunications provider. Next, customers will use and configure a supported Session Border Controller (SBC) from one of our certified partners. Finally, they will connect their SBC to Microsoft Teams and Phone System. By integrating with an existing PBX, pilot users can be moved to Calling in Teams while users remain on their legacy PBX; The call traffic between these users during the transition stay within the organization.

Adopting Microsoft Teamwork Solutions: Teams Calling and Meetings

  • In this webinar, you’ll learn about the key features and functionality of Microsoft Teams, helping you position Microsoft Teams with your customers. After a brief introduction, our Microsoft Partner Technical Consultations with cover a broad range of topics from licensing and Office 365 integration to implementation phases and specific customer scenarios. We'll walk you through product demos and share the latest Microsoft Teams roadmap as this service continues to expand and grow. 

Explore the full suite of technical webinars and consultations available for the Intelligent Communications technical journey at aka.ms/IntelligentCommsTechJourney.

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