NEW! Additions to the Customer Engagement technical journey

We are pleased to announce the newly updated Customer Engagement technical journey is now available online, with the addition of seven new technical training webcasts. You can now visit the Business Applications tab within the MPN page to access the new and existing technical presales and deployment services. Access the resources needed to build your technical skillet, enabling you to sell and deploy Dynamics 365 for Customer Engagement solutions faster.

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New technical services for Customer Engagement:

Enhance Your Business with Dynamics 365 Data Analysis, Insights & Power BI (L200)
Learn how to the use the built-in data analysis and reporting features within Dynamics 365 as well as the options for integrating Power BI with Dynamics 365 Customer Engagement. You’ll walk away with clarity regarding the capabilities within relationship insights, customer insights, organization insights, insights (by InsideView). During this session we will present scenarios and demonstrations as well as discuss how all of these features can be combined and utilized for custom solutions. These helpful insights will allow you to articulate the value and increase adoption of Dynamics 365 when working directly with customers.

Technical Deep Dive on Dynamics 365 for Field Service (L300-400)
Understand the solutions available for your field workforce by diving deeper into the advanced functionality and capabilities within Dynamics 365 for Field Service. We’ll walk you through key features such as intelligent scheduling, native mobile support and remote asset monitoring, enabling you to better understand how to implement solutions for your customers.

Technical Deep Dive on Dynamics 365 Customer Engagement Performance (L300-400)
Ensure an optimal Dynamics 365 experience for your customers through performance optimization and troubleshooting within Dynamics 365 for Customer Engagement. This session is designed for all Dynamics partners, whether you are experienced from an on-premise perspective or new to Dynamics 365, this session can provide helpful technical insights. Our technical experts will provide you with a holistic view of the causes and effects of performance issues as well as share the latest recommendations and best practices to ensure an optimal Dynamics 365 for Customer Engagement deployment.

Technical Deep Dive on Dynamics 365 Portals (L300-400)
Expand your technical knowledge of the capabilities within Dynamics 365 Portals, helping you understand the opportunities and implementations with this technology. This session will provide you with the opportunity to have a deep-dive into the advanced technical details within Portals. You’ll learn how this technology translates into real-world implementations for things such as web-based sales, services, support, and the social engagement application platform used to engage with communities, manage portal content, and empower customers.

Technical Deep Dive on Dynamics 365 With PowerApps (L300-400)
Understand how Microsoft PowerApps helps people and organizations create custom solutions without having to go through a lengthy software development cycle. During this session, you will learn about the advanced technical details regarding how PowerApps can be combined with Dynamics 365 for Customer Engagement.

Enhance Your Business with Dynamics 365 with Cognitive Services & Cortana Intelligence Suite (L300-400)
Discover the relationship between Cortana Intelligence and Cognitive Services with Dynamics 365 Customer Engagement. During this live, instructor-led session you will learn about capabilities of Cortana Intelligence along with Cognitive Services. Using data you have within your Dynamics 365 solution, you will see how Cortana Intelligence Suite and Cognitive Services allow you to perform data analysis to drive insights in a helpful and natural way.

Introduction to Dynamics 365 (L100-200)
In this multi-session technical training series, you will learn about the features and functionality of Dynamics 365, helping you position end-to-end solutions for customers. Each session is uniquely designed to provide guidance during each stage of building your Dynamics 365 practice. Whether you are interested in the technical onboarding aspects of Dynamics 365 or whether you have deployed and want to begin to understand some high-value basic customization topics, this training can provide helpful insights. (Event dates coming soon)


Please note that additional dates and languages will continuously be added throughout FY18, check back frequently for updates. Don’t forget to check out the full suite of technical trainings, consultations and learning options available for Dynamics 365 by visiting


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