Introduction to Windows Azure Diagnostics

Our friends from the support team have started a new series on Windows Azure Diagnostics.  If you have 5 minutes, check this video out and stay tuned for future posts in the series. Windows Azure Diagnostics (WAD) enables you to collect diagnostic data from Cloud Services running in Windows Azure. WAD fulfills two new diagnostic…


Office 365 Support Webcast – Hybrid Configuration Wizard and Hybrid Free Busy

To sign up for this support webcast please download and save the attached calendar invite below where you will find the Webcast Meeting information. Office 365 Support Webcasts are a critical program for relieving support issues and encouraging foundation technical readiness. The Support Webcasts are online sessions led by Microsoft Office 365 Support staff. The…


Registration Open: Enterprise Mobile Device Management Implementation Common Issues – Chalk Talk

We’re please to announce the opening of registration for another Support Chalk talk.  This month, Eric Fleck, from our Windows Store Developer Support team will spend some time giving you some tips and tricks around Enterprise Mobile Device Management. Description The Windows Phone 8 Enterprise device management protocol documentation defines the processes which a Windows…


Using Fiddler to troubleshoot HTTP protocol issues on Windows Phone

Your Partner Technical Services team has been working with our best support engineers to bring you a series of short videos on common technical questions or scenarios we receive.  Below is another installment in this series.  I think you’ll find it is well worth the 6 minutes of your time.  If you have ideas or…


Office 365 Help Desk Troubleshooting Guide

Update February 2016: I've had a bunch of folks reach out in the last month to tell me that this three-year-old post is out of date.  Of course!  There is an updated Help Desk Troubleshooting Guide on the FastTrack site here: http://fasttrack.office.com/resources.  Three years from now it may not be in the same place 😉 <Note:…


Office 365 End User Adoption Kit

In today’s installment of “Things everyone should know about, but nobody has heard of”, I give you the poorly named… Office 365 Change Management Guide for the Enterprise Users are the key to realizing the full potential of your investment in Office 365. To drive user adoption to its highest potential, use our proven change…


Early Bird Registration for WPC 2014 Ends October 31st

The Worldwide Partner conference 2014 (join us in Washington, D.C., July 13 – 17, 2014!) early bird registration price of US$1,695 increases October 31. Take advantage of the discounted price while it lasts and make the investment in the future of your business!!! Top Ten Reasons to Attend WPC 2014 1. Cloud Hear from Microsoft…


Lync Meeting View

Here at Microsoft, we use Lync heavily to meet with co-workers all over the world, and I usually need to open up my Outlook calendar to find the appointment for a given meeting (with the associated Lync login information). I stumbled across a neat feature in the latest Lync 2013 client that I hadn’t noticed…


Ignite Webcast – Office 365 Deployment with FastTrack

To sign up for this webcast please download and save the attached calendar invite below where you will find the Webcast Meeting information. Ignite Webcasts are online sessions led by Microsoft Office 365 Product Managers, Engineers and Support staff. The Ignite webcast series addresses Office 365 technical subjects and scenarios and is beneficial to anyone…