Microsoft Operations Framework (MOF) 4.0 Fundamentals

Over here in Global Partner Services, we get requests on a fairly frequent basis to provide training on the Microsoft Operations Framework.  Beyond knowing the technical nuts-and-bolts of doing a deployment, it is critical to ensure that a given IT project is aligned with business needs, effectively project-managed, has established governance and change control, and has a plan for operations, monitoring, and customer service once deployed into production.




MOF is Microsoft’s structured approach to helping its customers achieve operational excellence across the entire IT service lifecycle by providing an adaptable and inclusive framework to improve costs, productivity, and reliability. MOF is composed of three phases—Plan, Deliver, and Operate—with an underlying Management Layer. MOF integrates community-generated processes; governance, risk, and compliance activities; management reviews; and best practices from Microsoft Solutions Framework (MSF) to provide concise and meaningful guidance

Workshop Details

MOF v4 Foundations is an introductory course designed to teach the key elements of the Microsoft Operations Framework. It illustrates how MOF organizes and describes all of the activities and processes involved in creating, managing, and supporting an IT service into phases and Service Management Functions (SMF) that mirror the IT service lifecycle. It also explains how key management reviews enable decision making within IT. This workshop is designed to prepare the student to take the separately available MOF Foundations certification exam.

Lead Partner Consultant Biplab Paul was kind enough to record the MOF Fundamentals training, which we now share (click the module title to download the video).

If you are a Silver or Gold competency Partner interested in 1:1 advisory assistance with your next deployment, contact to setup an engagement.

Module 1

Module 2

Module 3

Module 4

Module 5

Comments (5)
  1. Anonymous says:

    Here is one of the recent assignments on which I was working last month.

  2. Scarlet says:

    Hi Sean , I am planning to implement MOF 4.0 in our organisation. can help to guide me thru? my email address is

  3. Daniel Sorokins says:

    videos not availables now ?

  4. Bernhard Frei says:

    Hi Sean, is it true that MOF 4.0 is not developed any further? That would be a pity. IMO, the main advantages over ITIL v3 (2011) are:

    1. MOF has a clearer, more consistent and logical in structure, which makes it easier to understand and adopt.
    ITIL v3 has torn apart processes that sometimes belong logically (and in practice) together, and strewn them all over the different framework phases. I also disagree with the label of "process" in certain places where "function" would be more appropriate. Some
    processes spanning the entire service lifecycle are squeezed inside a single cycle in ITIL v3 (though it’s mentioned that they actually span several cycles).

    2. MOF is more concise and prescriptive, and therefore easier to adapt in practice, especially if IT resources are scarce (like in SMEs). ITIL contains a lot of narrative.

  5. Juan says:

    Can i apply this framework with non microsoft products? Like zimbra for example.
    Thank you.

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