WSUS not configured error during Configuration Manager 2012 Software Update Point Installation

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(Post courtesy Anil Malekani)

Recently I tried configuring Software Update Management in Configuration Manager 2012. After installing WSUS on the Configuration Manager 2012 box, I tried to install Software Update Point as a site role.

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The Software Update Point role successfully installed, as per the SUPSetup.log file (under C:\Program Files\Microsoft Configuration Manager\Logs)

However, my updates still did not appear on the console. After checking the Site Component status for SMS_WSUS_SYNC_MANAGER and SMS_WSUS_CONFIGURATION_MANAGER I noticed errors as below

SMS_WSUS_SYNC_MANAGER: Message ID 6600

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SMS_WSUS_CONFIGURATION_MANAGER: Message ID 6600

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I checked under WCM.log (under C:\Program Files\Microsoft Configuration Manager\Logs), and found the following proxy error

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SCF change notification triggered. SMS_WSUS_CONFIGURATION_MANAGER 1/1/1601 12:00:00 AM 5408 (0x1520)

This SCCM2012.CORP80.COM system is the Top Site where WSUS Server is configured to Sync from Microsoft Update (WU/MU) OR do not Sync. SMS_WSUS_CONFIGURATION_MANAGER 1/1/1601 12:00:00 AM 5408 (0x1520)

Found WSUS Admin dll of assembly version Microsoft.UpdateServices.Administration, Version=3.0.6000.273, Major Version = 0x30000, Minor Version = 0x17700111 SMS_WSUS_CONFIGURATION_MANAGER 1/1/1601 12:00:00 AM 5408 (0x1520)

Found WSUS Admin dll of assembly version Microsoft.UpdateServices.Administration, Version=3.1.6001.1, Major Version = 0x30001, Minor Version = 0x17710001 SMS_WSUS_CONFIGURATION_MANAGER 1/1/1601 12:00:00 AM 5408 (0x1520)

The installed WSUS build has the valid and supported WSUS Administration DLL assembly version (3.1.7600.226) SMS_WSUS_CONFIGURATION_MANAGER 1/1/1601 12:00:00 AM 5408 (0x1520)

System.Net.WebException: The request failed with HTTP status 502: Proxy Error ( The host was not found. ).~~ at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)~~ at Microsoft.UpdateServices.Administration.AdminProxy.GetUpdateServer(String serverName, Boolean useSecureConnection, Int32 portNumber)~~ at Microsoft.SystemsManagementServer.WSUS.WSUSServer.ConnectToWSUSServer(String ServerName, Boolean UseSSL, Int32 PortNumber) SMS_WSUS_CONFIGURATION_MANAGER 1/1/1601 12:00:00 AM 5408 (0x1520)

Remote configuration failed on WSUS Server. SMS_WSUS_CONFIGURATION_MANAGER 1/1/1601 12:00:00 AM 5408 (0x1520)

STATMSG: ID=6600 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_CONFIGURATION_MANAGER" SYS=SCCM2012.corp80.com SITE=CM1 PID=2424 TID=5408 GMTDATE=Fri Oct 14 00:20:03.092 2011 ISTR0="SCCM2012.corp80.com" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_WSUS_CONFIGURATION_MANAGER 1/1/1601 12:00:00 AM 5408 (0x1520)

Waiting for changes for 46 minutes SMS_WSUS_CONFIGURATION_MANAGER 1/1/1601 12:00:00 AM 5408 (0x1520)

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I validated that the proxy had been configured correctly and my browser settings also contained the same settings.

Resolution: After spending some time I found that Configuration Manager 2012 uses the system account proxy settings, which were set to Automatically detect settings.

  1. Using the excellent PsExec utility, I opened a command prompt under the system account (using the –s parameter).
  2. Within this command prompt running as system, I launched Internet Explorer and removed proxy settings.
  3. Finally, updates started appearing in the console.

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