Additionally, you may experience the following symptoms:
|•||When you delete a book in Desktop Professional, you receive OLE exception 80040e21.|
|•||When you delete a My Views folder or item, you receive exception 80040e21 in the ProClarity Event Log.|
|•||When you delete or modify security roles in the Administrator Tool, you receive OLE exception 80040e21.|
USE master; GO EXEC sp_helpserver
If the values that are returned by the queries are not identical, you are experiencing the issue that is mentioned in the "Symptoms" section. To resolve this issue, follow these steps:
|1.||Run the following command to clear out existing server name information.
sp_dropserver @server = '<serverName>'
|2.||Run one of the following commands to add the correct name of the server.
Note To find the correct local server name, click Start, right-click My Computer, and then click the Computer Name tab.
sp_addserver '<machineName>\<instanceName>', local
sp_addserver '<machineName>', @local= 'local'
|3.||Restart the SQL service.|
|4.||Restart the IIS service on the computer that is running ProClarity Analytics Server.|
|5.||Restart ProClarity Professional, and then retest publishing.|