How to create a Service Manager Dashboard with SharePoint PerformancePoint – Part 2

In the previous blog post we discuss the background behind Reporting and how Service Manager can makes use of this.   To recap this is a tutorial of three blog posts: Blog Post 1: Discuss the background behind Reporting and how Service Manager can makes use of this. (Previous blog post)   Blog Post 2:… Read more

How to create a Service Manager Dashboard with SharePoint PerformancePoint – Part 1

In System Center Service Manager 2012 a new data warehouse is introduced, which brings new capabilities to reporting in the Datacenter. In a series of blog posts, I will explain how this can be implemented using Service Manager 2012 and SharePoint PerformancePoint. As with previous posts, I will divide the “subject” into three parts Blog… Read more

Automation–Greatest Hits and Blog Reference Guide

Hello again Readers/Viewers! Like my previous post over at “Blog D’Joy”, this post will act as a reference to the various posts that I have done in the past and be updated to include the new ones that I have continued to publish here on Building Clouds! Recently, Jim Britt and I curated that old… Read more

Service Management: I need to stop the clock on Incidents?

One question I get asked all the time is can we stop the time for a SLA if it’s outside our control? Situation Let’s look at this from two common scenarios: Vendor scenario: An incident has been raised and has been assigned to a vendor, the vendor is not getting back and therefore the incident… Read more

Automation–Orchestrating Service Manager–Unexpected Activity Filter Behavior Workaround

Hello Readers/Viewers! I realize it has been a little while since I posted, but I thought I would come back with a tip/trick that might just help your next Orchestrator / Service Manager project. This post is all about a Runbook configuration that can be implemented, which will workaround some unexpected activity filter behavior. But… Read more

Automation–Orchestrating the Cloud

Hello Readers and Viewers! I hope you are ready for this, the next installment of my Building Clouds Blog Video Demonstration Series! As this is a series of “behind the scenes” demonstrations for the automation portions of “SCDemo Cloud” offering, this post and video is a long time in the making. And while we have… Read more

Service Manager 2012 and Service Level Management – Part 2

In a series of three blog posts we will walk you through how Service Level Management can be defined in Service Manager 2012 SP1.   This is the second blog post and the first one can be found here.   In his blog post we will go over some of the pre-requisites that we need… Read more

The Top 10 Reasons You Should Attend our Sessions at MMS 2013!

Trying to decide which sessions to attend at the 2013 Microsoft Management Summit?  There are a lot of great options this year, and here are ten reasons we think you should check out the sessions hosted by the authors of the Building Clouds blog… You’ll get to learn all about the Fundamentals of Building Clouds… Read more

Service Manager 2012 and Service Level Management – Part 1

One of the new features in Service Manager 2012 is Service Level Management. In this series of posts, I want to explain the logic behind Service Level Management and walk through how it can be configured in Service Manager 2012. As with previous blog posts, I will start with explaining the concepts in the first… Read more

Automation–Orchestrating Service Manager Orchestrating Orchestrator

Hello Readers/Viewers! Today I have a special treat for you…well some of you, specifically the folks that are starting to dig deeper into the integration between Service Manager and Orchestrator. Background Many of you know this integration is not just a one-way street. It is completely bi-directional. Service Manager can invoke Orchestrator Runbooks and Orchestrator… Read more