Using System Center for IT Service Management

“Providers of IT services can no longer afford to focus on technology and their internal organization;they now have to consider the quality of the services they provide and focus on the relationship with customers.” Last week Irish customers of Microsoft Premier Support Services gathered at our customer event and had the opportunity to watch demos…

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Find Your Opportunity in the Cloud

With all the promise of exciting innovation and improved efficiencies that are to come from the IT world’s evolution to the Cloud, there also comes a bit of fear and hesitation with where the journey will take us.  We as human beings are pre-programmed to resist change in certain capacities as a defense- mechanism to…

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Microsoft Embraces the Consumerisation of IT!!

A series of technology trends is leading to rapid progress and change in the technology we use at home, which in turn is influencing how we expect to use technology for work and driving the consumerisation of IT. As these technology trends converge with social and business trends, the role that technology plays throughout our…

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Protect your Enterprise from Poorly Configured AV Software

If you’re in the IT management world, you already know that proper configuration of Anti Virus software is critical for the security of your enterprise. Just like you wouldn’t dare run and do a cannonball jump into the waters of the River Liffey without a full body bio-hazard suit and face-mask, you wouldn’t dare manage…

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How Can Service Catalogue and Service Mapping Help Me Stop Fire-fighting?

Each day is a game of fire-fighting in your world as a systems analyst or manager in your organisation’s IT department.  Whether it’s faulty hardware or monitoring that’s been shut off and failed to signal critical alerts, you spend day in, day out wondering if your organisation’s ad-hoc approach will ever improve.  You know the potential…

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Stay Out of the Dark...With Microsoft Desktop Player

In our earliest of times, our Celtic forefathers made use of transparent crystal stones and balls to intercept visions of the past, present and future.  Today in 2011, you can use your very own Microsoft crystal ball to get the latest and greatest information on virtually any Microsoft technology your heart desires. Officially named the…

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Feeling Neglected? Let the Microsoft Security Scanner Get You Back on Track!

Do you ever feel like this? At work, your IT systems are state of the art. Your company makes it a budget priority to have the best computing tools available to stay ahead of the competition, and you appreciate working for a company that lives in the future, and not the past. What’s more, the…

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Medieval Helpdesk...in 2011?

[View:https://www.youtube.com/watch?v=pQHX-SjgQvQ] Do your IT operations need updating? Your Premier Support Ireland team can help you and your organisation achieve first class operations in your IT environment by implementing Microsoft best practices that cover people, process and tools aspects to optimize the environment and prevent issues from occurring. We offer a wide range of Prevent and…

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Change is Good! … with ACT and the Update Compatibility Evaluator

Your mother always taught you that procrastination was the root of all evil.  Better to tackle those sometimes annoying, pesky challenges head on as they come, rather than waiting for them to mount.  Like a bag of popcorn that has been left a little too long in the microwave, tasks left unattended often times explode…

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Is Your Organization Suffering from Learned Helplessness?

We see it every day. IT organizations tasked with having to deliver more with less. A person leaves, their position isn’t filled. The workload spreads, the pain increases and BANG! Systems go down, the shouting starts. But ask yourself something: does it have to be like this? Is the feeling of learned helplessness crushing your…

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