Useful information to provide to Microsoft Support in case of issues with Server Performance

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In case you have got issues with your Server Performance like intermittently becomming unresponsive,generating event id's like 2020,2019,2021 or you are suspecting a problem with resource depletion;then these are the set of logs an engineer from Microsoft would require to help you diagonise the problem.

  1. MPS Reports:

  https://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd915706/MPSRPT_SETUPPerf.EXE

If you have any questions regarding the usage or operations of the MPS Reporting Tool please review the link below:
https://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd915706/MPSRPT_SetupPerf_Readme.txt

  1. Perfmon:

 

  Go to the PC (without any issues). Start, Run and type "perfmon" (without quotation marks) and press OK.

         - Expand Performance Logs and Alerts. Highlight Counter Logs and right click in the right pane to bring up a menu. From this menu, select "New Log Settings". Give this log a name.

         - Press Add counters. Type in the the server name that we want to monitor ( Example: in the format: \\Serv undefined

         - Add "All counters" and "All instances" each of the following objects:

             Memory
Network Interface
Objects
Paging File
Physical Disk
Process
Processor
Redirector
Server
Server Work Queues
System
Thread
- Set the Interval for every N minutes.

  N = 5 minutes – Issue happens once a day

  = 10 minutes- Issue happens once a week

  = 15 minutes –Issue happens one in 15 days

  = 30 minutes –Issue happens once in 30 days

- Click on the Log Files tab and set Log file type to Binary Circular File and a Limit of 500,000 KB. Please make sure where the Log is currently save have enough disk space to accommodate.

         - Go to the schedule tab, set the schedule for "Stop Log- Manually" and "Start Log- Manually.
          

           Here is an article for reference: 248345 How to Create a Log Using System Monitor in Windows 2000 <<<<https://support.microsoft.com/?id=248345>>>>

Note : Logs needs to be taken till the issue occurs next time.

 

 

  1. Poolmon

  https://support.microsoft.com/kb/177415

 

Note:Logging needs to be done till the issue occurs next time.