Unable to install SharePoint 2010 prerequisites , its struck for more than 2 hours

Unable to install SharePoint 2010 prerequisites , its struck for more than 2 hours


Reviewed the Perquisites log in %temp% folder and found the following

2010-03-25 11:40:18 - Beginning download of Hotfix for Microsoft Windows (KB976462)

2010-03-25 11:40:19 - _http://go.microsoft.com/fwlink/?LinkID=166369

2010-03-25 11:40:24 - Size of download of "Hotfix for Microsoft Windows (KB976462)" in bytes is "4331740"

2010-03-25 11:40:24 - Download of "Hotfix for Microsoft Windows (KB976462)" completed successfully

2010-03-25 11:40:24 - Installing Hotfix for Microsoft Windows (KB976462)

2010-03-25 11:40:24 - "C:\Windows\system32\wusa.exe" "C:\Users\ADMINI~1.AVA\AppData\Local\Temp\2\KB93556.tmp.msu" /quiet /norestart

2010-03-25 11:40:26 - Install process returned (0X652=1618)

2010-03-25 11:40:26 - [In HRESULT format] (0X80070652=-2147023278)

2010-03-25 11:40:27 - Last return code (0X652=1618)

2010-03-25 11:40:27 - Error: The tool was unable to install Hotfix for Microsoft Windows (KB976462).

2010-03-25 11:40:27 - Last return code (0X652=1618)

2010-03-25 11:40:27 - Options for further diagnostics: 1. Look up the return code value 2. Download the prerequisite manually and verify size downloaded by the prerequisite installer. 3. Install the prerequisite manually from the given location without any command line options.

2010-03-25 11:40:27 - Cannot retry

Downloaded the KB976462 manually and tried to install the same it doesn't do anything other than the wusa.exe just stays there saying - searching for the updates as below


The only way to stop is to kill the WUSA.exe from the windows Task manager.

I tried to merge the verbose logging for MSI installer , but it did not give any log

The hotfix was of the Windows6.1-KB976462-v2-x64.msu (Microsoft Update Standalone Package file )

Generally the hotfix will be of .MSP file

I tried to extract the Windows6.1-KB976462-v2-x64.msu file by giving /extract command ,

An .MSU file contains the following contents:

  • Windows Update metadata
    This metadata describes each update package that the .msu file contains.
  • One or more .cab files
    Each .cab file represents one update.
  • An .xml file
    This .xml file describes the .msu update package. Wusa.exe uses the .xml file when you perform an unattended installation of the update by using the Package Manager tool (Pkgmgr.exe).

Since it was windows update file, I tried to run windows setup and that also got struck as how the patch installation was stuck.


Verified the Proxy setting and all seems fine.

Later did some Bing and found that the Msu is not a windows update file but kind of Windows update stand alone installer file.

Found an KB http://support.microsoft.com/kb/934307

Followed the step mentioned as below

you download hotfix KB976462.

The Windows6.1-KB976462-v2-x64 file is in the C:\KB976462 folder.

You type the following command at a command prompt to expand the .msu file to a temporary folder:

expand -f:* "C:\KB976462\Windows6.0-KB976462-x64.msu" %TEMP%

Then, you type the following command at a command prompt:

pkgmgr.exe /n:%TEMP%\Windows6.0-KB976462-x64.xml

The command completed successfully.

Then tried to double click on the Windows6.1-KB976462-v2-x64.msu file , I got an message that the patch is already applied

Ran the Perquisite installer and that completed successfully

Comments (8)

  1. Anonymous says:

    Peruri is right, take a look to this support article support.microsoft.com/…/2581903.



  2. saul says:

    Just a correction:

    The package is Windows6.1-KB976462-v2-x64 , and in the command you have Windows6.0-KB976462-x64.msu.

    didn't work for me 🙁

  3. dinesh says:

    I am also having the Same problem….Help me pls..thanks in advance

  4. Sushant Rao says:

    1. Create a Folder under C: as KB976462

    2. Download the Package from code.msdn.microsoft.com/KB976462 and place it under C:KB976462

    3. Open Command Prompt (run as administrator) and then execute the following statement.

    expand -f:* "C:KB976462Windows6.1-KB976462-v2-x64.msu" %TEMP%

    pkgmgr.exe /n:%TEMP%Windows6.1-KB976462-v2-x64.xml

    hope this helps.


  5. koncis says:

    This solution worked for me! Thanks

  6. RC says:

    I also had the same problem initially.

    I manually tried to install the KB from the temp location and it reported that the patch was not necessary for my system.  I started the prereq installation again and it completed sucessfully and the log indicated that KB976462 was not required "A higher version of the prerequisite above is already installed."

    For reasons unknown, it took 2 passes before it acknowledged the later version.

  7. Peruri says:

    Just re-try again. It workfs fine.

    I have Windows 2008 R2 – SP1.

  8. Russell Smith says:

    Re-run a second time and it works. Magic.

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