I wanted to let all of you know that we are listening, collecting, and discussing the issues and problems some are having with FSX. Our highest concerns are performance issues and activation issues.
I know there were some specific activation problems in certain areas of the world that should now be sorted out. That doesn't remove the pain many of you have gone through or are unfortunately still going through, but it should get better and not worse from here on out.
As for performance, with the dedicated help of many smart people in the community, a lot of users are now finally enjoying FSX with acceptable performance. However many are not enjoying acceptable performance and we are deeply and profoundly aware of this. I wish I could say something other than the company lines we have already said, or provide definitive timelines on when you could expect us to directly address all or even some of the issues, but I can't. I can tell you we are working on the problems to the best of our ability. Also, fsinsider will be posting a detailed article about performance targeted at beginning users and experienced users alike with suggestions and some answers to common questions we are getting and reading about. Hal is writing this right now and hopes to have it posted very soon so look for it.
I must remind readers that I am not a super technical team member, so I can't likely answer many of your system or perf questions on this blog or in e-mail, but hopefully this article will help and if not, maybe Hal can provide some help on the forums or on his own blog.