32-bit Outlook interface elements unexpectedly render in black, white, or blank

Starting in mid-2016, some Outlook 2013 and Outlook 2016 users began noticing rendering issues and posting reports in our forums and communities. Then, in late 2016, similar reports started filtering into our support teams. The symptoms have included: Buttons on the Outlook ribbon failing to paint properly Email messages displaying either blank or black in…


How Outlook 2016 utilizes Exchange Server 2016 FAST Search

FAST Search The term FAST Search may not be entirely new to you if you managed SharePoint sites anytime during this decade. With Microsoft Exchange Server 2016, the FAST search architecture has been introduced to Exchange. With FAST search, various new features are made available to Exchange 2016 mailbox users, including Search suggestions and People suggestions….


Keyboard shortcuts for Room Finder in Outlook

Would you prefer to use your keyboard to access and navigate the Room Finder in Outlook? The main thing to remember is the F6 key. When you are in a Meeting form, press F6 to move the focus to the Room finder. From there, use the arrow keys and Tab key to navigate around the…


How to display the unread item count for public folders in Outlook

In Microsoft Outlook, by default the unread item count for public folders is not displayed.  If you would like to display the unread item count for public folders, you can add the public folder to your Public Folder Favorites.  If you prefer, you can then show the public folder in your Favorites list in the Mail…


Outlook 2013 Message preview (AutoPreview) allows you to set font and font color, but 'Black' color is ignored

The October 2015 update KB 3085579 for Outlook 2013 introduced the option to set the font, font size and font color for the message preview (AutoPreview) in Outlook. 3085579 October 13, 2015, update for Outlook 2013 (KB3085579)http://support.microsoft.com/kb/3085579/EN-US Message preview can be enabled in the View ribbon and can be set to Off, 1 line, 2 lines, or…


ZeroConfigExchange – Automating the Creation of an Outlook Profile for Exchange Online Accounts and Exchange On-Premises Environments

Often we are asked if we can automate the creation or modification of new Outlook profiles, en-masse, for Exchange accounts… without user interaction. Typically, an Outlook profile (.prf) file, which is generated through the Office Customization Tool (OCT), can be used for most situations. However, there are two scenarios under which the use of .PRF files are…


What happens when clicking on the "More" tab in Outlook 2013 when searching emails

When searching for emails in Outlook 2013 using Instant Search the returned results may be limited. By default, 12 months of your email is available offline, but you can control how much mail is kept offline. In order to improve performance of the Instant Search feature in Outlook, by default the search results list is…

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Understanding Task Start & Due Date Behavior in Outlook

A common process when managing Tasks in Outlook is to set the Start Dates & Due Dates, and change these dates when needed.  The logic in Outlook does not allow you to set a Due Date to a date before the Start Date or set the Start Date to a date after the Due Date.  This blog…