New Knowledge Base article: Service Requests with circular relationships cannot be closed in System Center Service Manager 2010

Just wanted to give you a quick heads up on a new Knowledge Base article for System Center Service Manager 2010 that we published last night: ===== Symptoms A change request in System Center Service Manager 2010 will remain with a status of "in Progress" and cannot be closed even if all activities have been…

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Cumulative Update 1 for Microsoft System Center Service Manager 2010 is available for download

Cumulative Update 1 for Microsoft System Center Service Manager 2010 is available for download at the Microsoft Download website. This cumulative update is a rollup of fixes for System Center Service Manager 2010. This cumulative update is also a prerequisite for Service Manager Authoring Tool 1.0 Release Candidate. Additionally, this cumulative update contains a fix…

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New KB: On a system that is running Windows 7 x86 (32 bit) the System Center Service Manager 2010 Console fails to launch

On a system that is running Windows 7 x86 (32 bit) the System Center Service Manager 2010 Console fails to launch.  Additionally, The following event is logged in the Application log: Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1000 Description: Faulting application Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe, version version number , faulting module igdumd32.dll,…

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The Microsoft System Center Service Manager 2010 Management Pack for Operations Manager 2007 R2 is now available

The Service Manager Management Pack should be used to monitor Service Manager 2010 and includes monitors for the management server as well as the Data Warehouse server. In this release of the management pack, the Data Access Service, Health Service, Configuration Service, and workflows are monitored. Feature Summary: Monitoring for the System Center Data Access…

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The Intel Core vPro Processor Management Pack for System Center Service Manager 2010 is now available

The Intel Core vPro processor Management Pack for System Center Service Manager 2010 is used to provide end users of System Center Service Manager access to KVM Remote Control, IDE-Redirection and Power Control on clients enabled by Intel Core vPro processor. KVM Remote Control provides IT Professionals remote keyboard, video, mouse control of a client…

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TechNet Virtual Lab: System Center Service Manager 2010 Setup and Deployment

Language(s): English. Product(s): Microsoft System Center. Audience(s): IT Generalist. Duration: 90 Minutes Event Overview The high level steps you will be exercising in this lab are: reading about various topologies, getting an overview of the sizing tool, and reading about the system requirements, installing a management server, Service Manager Database, data warehouse management server, data…

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TechNet Webcast: First Look at Service Manager 2010: Using Service Manager to Drive IO Maturity

Language(s): English. Product(s): Microsoft System Center. Audience(s): IT Decision Maker,IT Generalist. Duration: 60 Minutes Start Date: Wednesday, June 16, 2010 8:00 AM Pacific Time (US & Canada) Event Overview Assessing Your Organization’s Maturity Level to Facilitate Service Manager Deployment Planning This session will explain how Microsoft can assess the maturity of our customers prior to…

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TechNet Webcast this Thursday: How System Center Service Manager 2010 integrates with System Center

Language(s): English. Product(s): Microsoft System Center. Audience(s): IT Decision Maker,IT Generalist. Duration: 60 Minutes Start Date: Thursday, May 27, 2010 10:00 AM Pacific Time (US & Canada) Event Overview Learn how Service Manager 2010 works with Operations Manager and Configuration Manager. Demos will include automatic incident creation and remediation using Operations Manager, self-service software provisioning…

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