System Center Operations Manager 2007 Support for SQL 2005 SP4

Article
08/18/2011

Here’s another KB article we published today. This one talks about an issue and associated fix for OpsMgr 2007 running on SQL 2005 SP4:

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Summary

This article discusses the support for Microsoft System Center Operations Manager 2007 R2 that runs on a Microsoft SQL Server 2005 SP4 database.

More Information

Attempting to run SQL2005 SP4 where the Operations Manager Reporting role is installed will fail without following the steps below:

1. Open Internet Information Services (IIS) Manager (not 6.0) – found under Administrative Tools from the Start menu. Within IIS Manager complete the following:

a. Expand local machine connection to see App Pools and Sites.

b. Select Application Pools.

c. Find the app pool created by the Reporting Server installation, which has the Identity column’s value set to the domain account used for the DW Reader account.

d. Select that app pool and right click, selecting “Advanced Settings” from the context menu.

e. Under the “Process Model” section, change the value for “Identity” from the domain account to “NetworkService”.

f. Click “OK” to close the Advanced Settings dialog and save the changes.

g. With that app pool still selected, click “Recycle” under the “Application Pool Tasks” section of the Actions area to the right.

2. Run SQL2005 SP4 – it should now complete successfully

NOTE: At this point, if the Console were opened, Reporting would fail to load

3. Within IIS Manager, reverse the previous process:

a. Expand local machine connection to see App Pools and Sites.

b. Select Application Pools.

c. Find the app pool created by the Reporting Server installation, which has the Identity column’s value set to “NetworkService”.

d. Select that app pool and right click, selecting “Advanced Settings” from the context menu.

e. Under the “Process Model” section, change the value for “Identity” from “NetworkService” back to the original domain account.

f. Click “OK” to close the Advanced Settings dialog and save the changes.

g. With that app pool still selected, click “Recycle” under the “Application Pool Tasks” section of the Actions area to the right.

4. Open the Console and Reporting should load successfully.

5. Verify that Reports work as expected.

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For the most current version of this article please see the following:

2591380 : System Center Operations Manager 2007 Support for SQL 2005 SP4

J.C. Hornbeck | System Center Knowledge Engineer

System Center Operations Manager 2007 Support for SQL 2005 SP4

Summary

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