The Remedy Connector for System Center Operations Manager 2007 R2 does not populate the Computer Name and Domain fields


KBHere’s another new System Center Operations Manager 2007 Knowledge Base article we published this morning. This one tells you how to fix and prevent an issue where the Remedy Connector for System Center Operations Manager 2007 R2 does not populate the Computer Name and Domain fields :

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Summary

Remedy connectors do not populate the Computer Name and Domain fields. When an alert is forwarded from System Center Operations Manager 2007 R2 to Remedy, the Computer Name field and the Domain field are left blank in the Remedy notes field.

This issue occurs in the release version of System Center Operations Manager 2007 R2 Connector for Remedy 6.3 if Systems Center Operations Manager 2007 R2 Connectors Cumulative Update 2 (CU2 – KB2274165 – http://support.microsoft.com/kb/2274165) is applied without first applying the first System Center Operations Manager 2007 R2 Connectors update (CU1 – KB975774 – http://support.microsoft.com/kb/975774).

 

More Information

The CU2 update KB2274165 for the interop connectors contains the incorrect version of the Scinteropremedy63.dll. The CU2 package (KB2274165) contains version 6.1.7000.58, and this issue was fixed in 6.1.7000.69 (Included in KB975774).

To resolve this issue complete the following steps:

1. Uninstall the Remedy Provider.
2. Re-install the RTM version of the Remedy Provider.
3. Upgrade to the CU1 version of the provider (KB975774).
4. Upgrade to the CU2 version of the provider (KB2274165).

The CU2 version will not overwrite the CU1 version of Scinteropremedy63.dll but all other files will be updated.

Note: KB975774 is not available for download on the web. Please contact Microsoft PSS to get a copy of this hotfix.

Note: Only the Remedy 6 provider is affected. Remedy 7 which uses Scinteropremedy71.dll is unaffected.

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The information above was published today in the following Microsoft Knowledge Base article written by Tim Helton:

KB2544565 – The Remedy Connector for System Center Operations Manager 2007 R2 does not populate the Computer Name and Domain fields

J.C. Hornbeck | System Center Knowledge Engineer

The App-V Team blog: http://blogs.technet.com/appv/
The WSUS Support Team blog: http://blogs.technet.com/sus/
The SCMDM Support Team blog: http://blogs.technet.com/mdm/
The ConfigMgr Support Team blog: http://blogs.technet.com/configurationmgr/
The SCOM 2007 Support Team blog: http://blogs.technet.com/operationsmgr/
The SCVMM Team blog: http://blogs.technet.com/scvmm/
The MED-V Team blog: http://blogs.technet.com/medv/
The DPM Team blog: http://blogs.technet.com/dpm/
The OOB Support Team blog: http://blogs.technet.com/oob/
The Opalis Team blog: http://blogs.technet.com/opalis
The Service Manager Team blog: http: http://blogs.technet.com/b/servicemanager
The AVIcode Team blog: http: http://blogs.technet.com/b/avicode
The System Center Essentials Team blog: http: http://blogs.technet.com/b/systemcenteressentials
The Server App-V Team blog: http: http://blogs.technet.com/b/serverappv

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