New KB: Attempts to opening the System Center Operations Manager 2007 console fails with "The client has been disconnected from the server" exception


imageWhen you attempt to open the System Center Operations Manager 2007 console it may fail with the following exception:

===========================================================================================
Date:    –
Application: System Center Operations Manager 2007 R2
Application Version: 6.1.7221.0
Severity: Warning
Message:

Microsoft.EnterpriseManagement.Common.ServerDisconnectedException: The client has been disconnected from the server. Please call ManagementGroup.Reconnect() to reestablish the connection. —> System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

Server stack trace:
   at System.ServiceModel.Channels.CommunicationObject.ThrowIfFaulted()
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Microsoft.EnterpriseManagement.Common.ITypeSpaceDataAccess.GetNotificationActions(String languageCodes)
   at Microsoft.EnterpriseManagement.DataAbstractionLayer.TypeSpaceOperations.GetNotificationActions(String languageCodes)
   — End of inner exception stack trace —
   at Microsoft.EnterpriseManagement.DataAbstractionLayer.SdkDataAbstractionLayer.HandleIndigoExceptions(Exception ex)
   at Microsoft.EnterpriseManagement.DataAbstractionLayer.TypeSpaceOperations.GetNotificationActions(String languageCodes)
   at Microsoft.EnterpriseManagement.ManagementGroup.GetNotificationActions()
   at Microsoft.EnterpriseManagement.Mom.Internal.UI.Console.Administration.MomRequiredConfigService.<>c__DisplayClass3.<UpdateNotificationChannelStatus>b__0(Object , ConsoleJobEventArgs )
   at Microsoft.EnterpriseManagement.Mom.Internal.UI.Console.ConsoleJobExceptionHandler.ExecuteJob(IComponent component, EventHandler`1 job, Object sender, ConsoleJobEventArgs args)
System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.
===========================================================================================

In some instances the console will open but the exeption will be thrown when trying to select any node.  Operations Manager consoles hosted on remote workstations will also exhibit similar behavior.  Attempts to open the Operations Manager command shell will time out and no cmdlet using the Operations Manager provider will return data.

This can occur if the communication channel to the OperationsManager database from the System Center Data Access Service (SDK service) is failing due to a protocol error.

For the most current information, including how to resolve this issue, please see the following Knowledge Base article:

KB2262476 – Attempts to opening the System Center Operations Manager 2007 console fails with "The client has been disconnected from the server" exception

J.C. Hornbeck | System Center Knowledge Engineer

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Comments (2)

  1. To fix this says:

    check the time on the server and client if any of them is off by more than 5 minutes run the net time /set, once this is done try openingthe console again. it worked for me.

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