Configuring IM Notifications in System Center Operations Manager 2007

imageEver wanted to setup IM notifications in SCOM 2007?  Well here are the 6 steps you’ll need to follow to get this configured:


1.    Create the Notification Action Account:

a.    Create a domain user account and enable SIP on the Communications tab (OCS) or Live Communications tab (LCS)
b.    Add the users SIP URI, for example sip:  NotificationAccount  @  scom.dom
c.    Add the name of the OCS Server or Pool name.

2.    Enable a notification channel:

a.    From the Start Menu, select the SCOM Operations Console
b.    In the Navigation pane (left), Click Administration
c.    In the Administration pane, click Settings
d.    In the Action pane, right click Notification and select Properties from the context menu.
e.    Select the Instant Messaging tab. Select the “Enable instant messaging notifications" checkbox. In the IM Server field, enter the FQDN of your LCS server.  In the Return address field, enter the sip address of the Notification Action Account. 

NOTE: You must add sip: in front of the return address, for example:  <sip:NotificationAccount@scom.dom>.  It is important that you use your Notification Action Account instant messaging address; otherwise instant message notifications may fail due to lack of permissions.

f.    If you have installed a Microsoft Office Live Communication 2005 Server with default settings, you will have to change IM port to 5060.  Accept the remaining default values by clicking OK.

3.    Create one or more Notification Recipients:

a.    From the Start Menu, launch the SCOM Operations Console
b.    In the Navigation pane (left), Click Administration
c.    In the Administration pane, right-click Recipients and choose New Notification Recipient
d.    On the General tab click the button to the right of the textbox to select your notification recipients’ domain account and click OK.
e.    On the Notification Devices tab, click Add to launch the Create Notification Device Wizard.
f.    Choose Instant Messaging from the notification channel dropdown. Verify that the recipient address is correct in the "Delivery address for the selected channel" textbox, for example SIP:IMRecipient@scom.dom. The value should be the notification recipients SIP URI. Click next.
g.    On the Schedule screen, leave the default settings, this recipient will receive IM 24/7. Click Next
h.    On the General screen, enter a device name, such as the recipient’s name or other identifying information, and then click Finish.  Click OK again to finish.

4.    Create one or more Notification Subscriptions (the following steps subscribe to all alerts so you will need to modify as needed):

a.    In the Administration pane, right-click Subscriptions and choose New Notification Subscription to launch the Create Notification Subscription Wizard.
b.    Create Notification Subscription Wizard - Introduction: Click Next
c.    On the General screen, input a name, for example "all alerts at all time". Input a short description and then click Add
d.    Choose your domain recipient created in the previous section and click OK. Click Next.
e.    On the User Role Filter screen, leave the default settings and click Next
f.    On the Groups screen, leave default settings, all groups selected, and click Next
g.    On the Classes screen, leave default settings, all classes, and click Next
h.    On the Alert Criteria screen, leave default settings, all alert criteria, and click Next
i.    On the Alert Aging screen, leave default settings, do not notify on alert aging. and click Next
j.    On the Formats screen, leave the default e-mail and IM format, click Finish

5.    Create the Notification RunAs Account, which will be used in the Run As Profile for sending notifications:

a.    From the Start Menu, launch the SCOM Operations Console
b.    In the Navigation pane (left), Click Administration
c.    In the Administration pane, right-click Run As Accounts and choose Create Run As Account from the context menu to launch the Create Run As Account Wizard.
d.    On the Introduction screen, click Next
e.    On the General screen, choose Windows from the Run as account type drop-down box, input display name and a short description. Click Next
f.    On the Account screen, input user name, password and domain, then click Create. The wizard will close when done.

6.    Create the Notification Run As Profile:

a.    In the Administration pane click Run As Profiles. In the Action pane, right-click the Notification Account node and choose Properties
b.    Select the Run As Accounts tab, then click New
c.    On the Alternative Run As Account screen, choose the Run As Account created in previous section, and then select your Management Server in the matching computer list. Then click OK. Click OK again to finish.

Dan Johnson | Support Escalation Engineer

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