OpsMgr 2007: Port requirements for SCOM agents in a DMZ

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image Here's another interesting issue I came across the other day that I thought I would share with you just in case you happen to find yourself in a similar situation.  Hopefully if you do then this will help you get all this working the way it should. 

Scenario:    An RMS in a parent domain and client agents that are domain controllers in a child domain in a DMZ. 

The manual agent install goes fine on the clients but the agents never appear in the operators console despite Review New Manual agent installations in pending management View and Auto–approve New manually installed agents settings in SETTINGS—SECURITY –GENERAL.

The following event shows up on the agents:

Event Type: Error
Event Source: OpsMgr Connector
Event Category: None
Event ID: 20070
Computer: DC
Description: The OpsMgr Connector connected to <domain>, but the connection was closed immediately after authentication occurred. The most likely cause of this error is that the agent is not authorized to communicate with the server, or the server has not received configuration. Check the event log on the server for the presence of 20000 events, indicating that agents which are not approved are attempting to connect.

This event shows up on the server:

Event Type: Error
Event Source: OpsMgr Connector
Event Category: None
Event ID: 20002
Description: A device at IP <addr> attempted to connect but could not be authenticated, and was rejected.

None of the agents show up in any of the following tables under Opsmgrdb:

Dbo.Mt_Computer
Dbo.Mt_healthservice
Dbo.Mt_healthservicewatcher
dbo.AgentPendingActions

The following powershell command returns nothing:

get-agentpendingaction

The product documentation does not talk much about this scenario other than having port 5723 open from the agent to the server:

https://technet.microsoft.com/da-dk/library/cc540431(en-us).aspx

Regardless, what I’ve found is that we also need to have port 88 and port 389 opened between the agent and the RMS if they’re separated by a firewall.  This has worked for me just about every time I’ve found myself in this situation.

Hope this helps,

Rohit Kaul