Introducing the new Service Manager Integration Pack Activities
*Note that the information in this article is based on the Beta of this Integration Pack and is subject to change. This information will be refreshed when the Integration Pack is RTM.
The table below explains the Activities that are available with the new Opalis 6.3 Integration Pack for Service Manager.
| Activity | Description |
| Create Change With Template | The Create Change from Template object is used to configure a change record, based on a selected template. The template must exist prior to using it in a Create Change policy. |
| Create Object | The Create Object is used to create a new Service Manager record associated with a specified class. This activity includes support for incidents and changes. |
| Create Incident With Template | The Create Incident with Template object is used to create a new Incident from an Incident Template. You have the option to overwrite Template values with existing Incident values or apply Template values. |
| Create Related Object | The Create Related Object is used to create a new Service Manager object that is related to other existing objects, either by membership or by a hosted relationship. |
| Create Relationship | The Create Relationship object is used to create a relationship between two existing entities. For example, you can create a one-to-many relationship between Incidents and Customers. |
| Delete Relationship | The Delete Relationship object is used to remove an existing Relationship between two entities. |
| Get Activity | The Get Activity object is used to query for activity records for the selected Activity Class. |
| Get Object | The Get Object is used to query for a record based on a set of filter criteria. The Get Object supports generic activity including support for incidents, changes, and activities. |
| Get Relationship | The Get Relationship is used to generate a list of related objects associated with a source object based on relationship criteria that you specify. |
| Monitor Object | The Monitor Object uses filter criteria to look for new and updated records that satisfy the criteria that you specify. Only one monitor can be used in a workflow. |
| Update Activity | The Update Activity object is used to make changes to activity records for the selected Activity Class. |
| Update Object | The Update Object is used to change the values of one or more properties in an existing Object. |
Adam Hall
Sr. Technical Product Manager, Opalis
