Many users rely on their smart phones and other mobile devices to access their email and calendar using Exchange ActiveSync (EAS). Any issues with mobile device access and EAS are noticed and reported immediately and a solution is expected just as quickly.
To assist you in troubleshooting EAS issues in your organization, we just released the Exchange ActiveSync Guided Walkthrough (GWT). You can use this walkthrough for troubleshooting some common EAS issues such as:
- Creating a profile on the device
- Connectivity issues
- Mail flow issues (unable to send/receive email)
- Calendaring issues
- Delays or server performance issues
This blog was recently written by members of Exchange team and I thought its helpful to many of our customers.
Read the complete blog at http://blogs.technet.com/b/exchange/archive/2014/02/07/exchange-activesync-guided-walkthrough.aspx
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