Outlook prompting users for credentials? Outlook users disconnected from their mailboxes? These are a couple of common issues and they can be frustrating to the user. Enter the Outlook Connectivity Guided Walkthrough (GWT).
Outlook connectivity issues with Exchange server can be a very frustrating for both the user and the administrator. Unfortunately, connectivity issues aren’t uncommon and will likely occur at some point in time whether your mailboxes are hosted on-premises, in Office 365, or a combination of both, i.e. Hybrid setup. Earlier this year we released a guided walkthrough for Outlook connectivity issues in Office 365.
To assist you in troubleshooting Outlook connectivity issues in an Exchange on-premises environment, we’ve now released the Outlook Connectivity Guided Walkthrough (GWT). You can use this walkthrough for troubleshooting some common issues which include:
- Prompts for credentials
- Certificate errors
- Client disconnects
- Offline Address Book download issues
- Autodiscover issues
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